Consultant, Patient Experience

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

Transform the Human Experience in Healthcare

At Press Ganey, we partner with health systems and health plans to tackle their most complex challenges. Our Strategic Consulting team blends deep healthcare expertise with cutting-edge technology to deliver customized, data-driven solutions that improve performance and elevate the human experience across nursing, safety, patient experience (PX), and employee experience (EX).

As a Consultant, Strategic Consulting, you'll play a pivotal role in helping clients understand how culture, processes, and service behaviors impact the patient experience. Our PX consultants bring deep healthcare expertise, leading best practices, and rich data-driven insights to help clients develop a first-class strategy and effective implementation plan to improve the patient experience of care. Responsibilities include supporting client engagements-gathering and analyzing data, developing actionable recommendations, and crafting compelling presentations. You'll work across disciplines to align strategy and technology, helping clients achieve meaningful, measurable outcomes.

• Collaborate with senior consultants to deliver high-impact engagements
• Analyze client and Press Ganey data to uncover insights and inform strategy
• Develop presentations and recommendations that drive client decision-making
• Understand how culture, processes, and service behaviors impact the patient experience
• Support PX consultants in developing first-class strategies and implementation plans to improve the experience of care
• Contribute to thought leadership and industry research
• Support new business development by identifying opportunities during engagements

• Education: Bachelor's degree required; Master's preferred (Business, Healthcare, Data Analytics)
• Experience: 2+ years in a healthcare-focused business or analytics role
• Skills:
  • Exceptional analytical and quantitative problem-solving
  • Advanced proficiency in Microsoft Excel and Office Suite
  • Strong communication and collaboration abilities
  • Ability to manage ambiguity and adapt to change

• Emotional Intelligence: Self-aware, reflective, and growth-oriented
• Critical Thinking: Applies past learnings to new challenges
• Project Management: Executes work aligned with timelines and budgets
• Client Focus: Curious, quality-driven, and committed to client success
• Communication: Synthesizes complex information into clear insights
• Collaboration: Engages thoughtfully with team and client stakeholders
• Industry Knowledge: Builds expertise in PX domain

This role can beremote (work from home)in the U.S. or based in ourChicago, Boston or South Bend hubs. For those in-office, we follow a hybrid model-Tuesdays through Thursdays in-office, with flexibility to work from home on other days and adjusted when traveling.

• Be part of a mission-driven team transforming healthcare
• Grow your career in a dynamic, supportive environment
• Make a measurable impact on the lives of patients and providers

Ready to make a difference?
Apply now and help us reimagine the future of healthcare-one insight at a time.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $90,000 - $125,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/