Customer Service Advisor

"Together We Make Life Better". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

Customer Service Advisor

Woodlands, TX

This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.

Interacts with customers, providing information about accounts, products and services. Generates quotes based on the customer's needs. Receives, verifies, and processes customer orders and order changes.

Onsite, will move to hybrid after training. Should take 3 months for training. Once worker is hybrid, schedule is 3 days in office, 2 remote. Wednesday is required in office day.

• Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.
• Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.
• Sends shipping documents to customer prior to delivery to ensure customer has all paperwork needed to offload.
• Serves as primary point of contact with existing key accounts.
• Works with accounts from placement of order through delivery.
• Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
• Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.
• Enters and manages non-conformance for their customer in a timely manner.
• Coordinates all internal communication to assigned accounts.
• Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
• Support coworkers in best practices and teamwork toward achieving an exceptional customer experience.
• Acknowledge & process new purchase orders within 24 hours.
• Portrays a positive and professional image of the company and self with interacting with customers and colleagues.

Knowledge of SAP preferred but not required.

1-2 years Chemical or oil & gas industry experience.

3 years customer service experience.

Tata Consulting Engineers USA, LLC ("TCE") is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised during our company transition, all email communications from TCE will come from our business email addresses, which end in '@tataconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at www.tataconsultingengineers.com