Supervisor, Loan Operations (Wholesale Maintenance) (Hybrid--Richmond, VA or Columbia, MD)

The Supervisor of Loan Operations is responsible for day-to-day management of tasks associated with Centralized Funding, Boarding, Syndications/Participations/Swaps, Equipment Leasing, SBA, Post-closing Reviews, Payment Processing, Loan Pledging, Escrow, Account Maintenance, Collateral, Insurance/Flood Tracking, Credit Bureau Disputes, Document Management. This role is responsible for consumer & commercial loan support; and ensuring an efficient workflow process. The Supervisor will provide direction, support, training, and backup to teammates, as needed.

Position Accountabilities

• Live our core values: Caring. Committed.
• Provide exemplary leadership and people management practices to ensure teammates are providing exceptional service to internal and external customers
• Assist with teammate training and motivation to achieve production goals
• Demonstrate team-building skills by example
• Provides support for problem solving, process improvement, and skill development
• Prepare teammates to answer and assist internal and external customers and serve as a resource for escalated customer issues and questions
• Assist with the development and enhancement of procedures
• Assist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changes
• Conduct quality assurance audits to ensure departmental procedures are achieving the desired results
• Attend required meetings and functions as needed
• Participate in project activities as needed
• Collaborate with other Supervisors to ensure partnerships between functional teams
• Participate in the production tasks performed within the Loan Operations team
• Validate teammate activities to ensure work is performed timely, completely, accurately, and in compliance with regulations and defined policies and procedures
• Report teammate performance issues to the Manager - Loan Operations and participate in performance development plans
• Manage employee scheduling and approve time cards
• Other duties as assigned

Organizational Relationship

This position reports to the Manager - Loan Operations

Position Qualifications

Education & Experience

• Undergraduate Degree Preferred or Equivalent Required
• Minimum of 5 years of business loan processing and document preparation experience
• Minimum of 5 years of supervisory or management experience

Knowledge & Skills

• Proficiency with MS Office programs
• High level of accuracy and great attention to detail
• Ability to build and maintain relationships with internal and external customers
• Possess extensive and current knowledge of all operational duties and procedures, with proven ability to explain the purpose behind the process
• Ability to organize work load
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Proven problem solving and decision-making abilities; able to think analytically
• Able to handle multiple tasks
• Ability to influence, persuade and motivate
• In depth knowledge of loan operations, products and documentation
• Intermediate knowledge of Regulatory, Legal and Enterprise Policy monitoring, managing and mitigation

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.