Advanced Diagnostics Lead

The Mopar Advanced Diagnostics Lead owns the following core deliverables / responsibilities for all vehicles produced or sold by Stellantis North America:

• Development of diagnostic-related service strategies for new vehicle technologies
• Lead the Aftersales remote diagnostics project including cross-functional coordination of design requirements, customer case support, Key Performance Indicator (KPI) reporting, and budget support
• Facilitate cross-functional diagnostic strategy sessions within Aftersales and with applicable Engineering colleagues
• Identify & coordinate Electronic Control Unit (ECU)-focused service requirements with Design Release Engineers and other stakeholders
• Assess / enforce compliance to diagnostic protocols, specifications, and diagnostic design requirements on upcoming vehicles / systems
• Track & report diagnostic readiness of ECUs for new model launches

The Advanced Diagnostics Lead must collaboratively shape the diagnostic strategy from product design phase through product launch. They will also be responsible for a small team.

The success of this team directly impacts the technician's ability to fix our customer vehicles right the first time.

Basic Qualifications:

• Bachelor's degree in Automotive Technology, Electrical Engineering, Mechanical Engineering, or a related field
• 5+ years experience with automotive electronics, vehicle diagnostics, or as a dealership / independent repair shop technician
• Strong understanding of dealership service operations & the technician workflow for vehicle repairs
• Demonstrated ability to plan and achieve targets on-time and with minimal supervision
• Strong written and verbal communication skills with the ability to connect to individuals at all levels
• Strong conflict resolution and innovation skills
• Ability to multitask and work in a fast-paced environment
• Familiarity with office productivity tools, such as presentations, spreadsheets, word processor applications (e.g. Microsoft Office, Google Suite)

Preferred Qualifications:

• Automotive repair experience including usage the automotive diagnostic process, wiring diagrams, and remove / install procedures
• Basic understanding of computer software language, software analysis & troubleshooting (XML, UDS CAN, software logs, CAN bus logs)
• Experience diagnosing vehicles remotely
• Experience with automotive connectivity systems or working with vehicle connectivity data
• Cross-functional project lead experience
• Understanding of automotive diagnostic scan tools, oscilloscopes, and other diagnostic equipment including Stellantis' wiTECH dealer scan tool
• Working knowledge of Stellantis Engineering change management systems
• Experience using data analytics or business intelligence tools to solve problems
• Multi-lingual (written & verbal)