Innovation Engagement Specialist

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

Overview/Position Summary:

The Innovation Engagement Specialist will serve as a liaison to existing and/or new customers in markets nationwide. Specialist is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and/or the identification of new and potential business. This position involves liaising with both internal and external stakeholders, analyzing business needs, conducting system demonstrations, providing training, and documenting observations that enhance adoption of GMR innovative solutions. The specialist is responsible for building and maintaining strong relationships with customers and GMR Business Units. Specialist may also have additional responsibilities where applicable.

Duties/Responsibilities:

• Initiate and maintain routine contacts (to include emails, phone calls, in-person visits and mailings) to existing clients to ensure smooth working relationships (inside sales / customer service). Recognize and understand the need of air customers, providing detailed information about GMR's software solutions.
• Search for opportunities, do market research, and develop new contacts with non-customers to generate leads for the business development team in markets as assigned.
• Build long term, trust-based relationships with personnel at various facilities to promote services and assist in the identification of new or expanded business opportunities.

• Assist in training curriculum development and conduct formal training sessions for assigned systems.

• Strategize with the Manager and AVP on focused approach to troubleshoot issues, new system enhancements and proposing new system changes, provide training sessions and enhance engagement with operators of Transport.net, Rapid Call Button and any additional air/ground requesting platform.
• Provide weekly data reviews and periodic market analysis based on transport volumes and customer interactions and adoption of GMR air innovations.
• Occasional travel (<25%) for internal/external market visits.)
• Demonstrate a professional approach to creating value and gaining confidence in GMR's services from both internal and external customers.
• Responsible for the gathering of information, performing data analysis and generating a strategy to enhance adoption of GMR's innovation services.
• Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
• Ability to articulate and communicate at a high level, document and report observations to maintain a high standard of performance of GMR's innovation systems
• Work with Operations, PBS, Marketing, Business Development and the Communication Center(s) to develop and implement service strategies, training sessions and documents and marketing materials.

Qualifications/Experience

• Minimum of one (1) year experience in inside sales or related area with demonstrated customer service skills preferred
• Air Medical, Ground EMS, Emergency Dispatch communications experience preferred.
• Business Development and/or Customer Service experience preferred

Education:

• Bachelor's degree in business, Technology, Change Management related field preferred or equivalent experience preferred

Skills:

• Applicant is expected to have knowledge of commonly used concepts, practices and policies within the Air or Ground medical transportation, operations, emergency dispatch communications/call center
• Advanced computer skills, especially Excel, Word, and PowerPoint.
• Excellent oral, written and interpersonal communication skills.

The application window for this position is anticipated to close on 12/1/25.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.