SAP/4HANA CRM Team Member Architect

We are seeking an experienced SAP/4HANA CRM Team Member Architect to join our team supporting the Centers for Disease Control and Prevention (CDC) modernization program. The S/4HANA CRM Team Member/Architect will play a critical role in the analysis, design, configuration, testing, and delivery of S/4HANA Customer Management (CM) functionalities, ensuring a stable and well-documented solution that mitigates migration risk and achieves the program's end-state goals.

What you will do:

Support the configuration, testing, and documentation of S/4HANA Customer Management (CM) functionalities, assisting with system analysis and solution delivery.
• Assist respective functional area in the design, configuration, and prototype reviews related to S/4HANA CM.
• Assist in solution testing for in-scope S/4HANA components, focusing on enhancing integrations with other jurisdiction immunization information systems (IIS) and CDC systems.
• Manage and track defect resolution for a particular functional area within S/4HANA CM.
• Perform ongoing system analysis and health monitoring of SAP environments to identify and resolve functional issues and support the reduction of manual processes.
• Act as a liaison between end-users and technical teams to analyze and resolve issues related to S/4HANA CM processes.
• Collaborate with infrastructure and database teams for system maintenance and patch deployment.
• Analyze and review ServiceNow incident and service request tickets related to S/4HANA and drive them to resolution.
• Assist with production deployments and ensure minimal disruptions by analyzing pre- and post-deployment functionality.
• Support compliance by analyzing and addressing security findings across SAP systems.
• Contribute to technical solution designs and provide analytical input to system architecture discussions.

Basic Qualifications:

• Bachelor's degree and 5 years of experience OR 9 years of experience and a HS Degree.
• At least 5 years of experience in a functional or technical role supporting SAP CRM or S/4HANA Customer Management.
• Strong analytical background in SAP solution design, configuration, and testing.
• Experience in managing defect resolution and supporting functional teams.
• Knowledge of Change Management, Release Management, and Configuration Management best practices.
• Experience working in production and non-production SAP environments.
• Excellent communication and documentation skills, particularly for system configurations.
• U.S. Citizenship is required.
• Must be able to obtain and maintain the required agency clearance.

Preferred Qualifications:

• Experience as a Junior Computer Systems Engineer/Architect or similar role.
• Familiarity with Agile and KANBAN methodologies.
• Experience with ServiceNow and JIRA for ticketing and change tracking.
• Prior experience supporting CDC, or other federal/government programs

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.