New

Software Customer Service Representative

Vaco
$15.00 - $17.00 / hr
401(k), retirement plan
United States, Arkansas, Fayetteville
Oct 08, 2025
Job Title: Client Support Specialist Overview We are seeking a Technical Client Support Specialist to handle customer inquiries across multiple communication channels. The role involves case management, client interaction, issue resolution, and participation in projects that improve customer experience and internal processes. Key Responsibilities Respond to client inquiries via phone, email, and chat in a professional and timely manner. Document cases accurately in the case management system. Track daily productivity metrics and identify areas of improvement. Participate in assigned projects such as platform testing, creating training content, client outreach, or knowledge base updates. Make outbound calls to clients to resolve complex issues requiring additional follow-up. Adapt to evolving processes and policies as directed by leadership. Collaborate with technical teams by escalating client issues and providing relevant details for resolution. Knowledge, Skills & Abilities Strong customer service and problem-solving skills. Excellent attention to detail and organizational skills. Ability to multi-task and manage competing priorities. Effective written and verbal communication skills. Empathy, patience, and professionalism in high-pressure situations. Analytical skills for interpreting incidents and identifying solutions. Ability to work independently while contributing to team objectives. Commitment to confidentiality and information security. Dependable with strong attendance and punctuality. Proficiency with common business applications (e.g., Microsoft Office, case management systems); ability to learn specialized platforms quickly. Additional Notes Ongoing training will be provided on proprietary systems and tools. Continuous learning and adaptability are expected to support evolving client needs and technologies. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.