Fulfillment Support Supervisor, Full Time - Chestnut Hill

Our Brand

Bloomingdale's has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years. Ask anyone who works here the secret to our longevity, and you'll hear the same thing: it's unequivocally our people. We listen to them. We respect them. We appreciate them. We welcome and embrace their diversity of background, thought and opinion while having a lot of fun along the way. After a century and a half, we're proud to still be a work in progress, iterating and adapting to a fast-changing landscape, while maintaining core values that put our people first.

What We Can Offer You

• Performance and Referral bonus opportunities
• Sales commissions
• Merchandise discounts
• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Employee Assistance Program (mental health and financial literacy resources)
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

Job Overview

Join our team if you want to build meaningful relationships and work in a fun, collaborative environment of flawless executers who drive our business forward through energy, effort and good humor. As the Fulfillment Supervisor you are the player/peer-leader who will help direct a shared team of colleagues who are responsible for the completion of daily fulfillment tasks. The supervisor sets high standards and motivates the team to meet objectives that augment the customer's experience by ensuring that all packages are sent out in pristine condition and perform other duties as assigned.

Essential Functions

Build Together

• Train and lead all colleagues to pick and pack orders, including buy online pickup in store and same day delivery (BOPS & SDD) within established time standards
• Working side by side with the team, spend 50% of your time as an active member modeling packing behaviors while providing regular feedback to colleagues
• Allocate 25% of your time to supervising through teaching, prioritization, task management, and allocation of resources
• Recognize performance above standard and celebrate with the individual and the team
• Promote an open door to welcome concerns from coworkers from all levels and positions
• Ensure that all newly hired support colleagues successfully complete all new hire training and orientation and are transitioned into Bloomingdale's culture
• Partner with other store leaders to ensure successful execution of shared functions and expectations

Make Things Happen

• Utilize workload projection tools and forecasts daily to plan workload completion in advance, and plan movement of staff to concentrate on the fulfillment velocity
• Achieve company compliance standards in all fulfillment metrics including Fill Rates, Ship Speed, Ready on Time, and NPS - Packed with thought and care
• Ensure a clean, well-maintained and safe environment by following all fulfillment processing standards and maintenance of all applicable equipment
• Embrace and be proficient with technology - is the key instore subject matter expert for all fulfillment related applications, devices, and functions
• Execute all fulfillment related audit standards
• Appropriately schedule self and staff to stay within workload hours

Customer First, Always

• Serve as the key owner and driver of the store NPS question "order packed with thought and care"
• Spend significantly outsized time in the packing area to both model and oversee behaviors that drive packing quality above all else
• Ensure that 25% of their time is spent reviewing and auditing outgoing packages to ensure and validate that all orders leaving the store are packed to the highest standard. Redirects team when expectations are not met.
• Promote sensitivity to diversity and Bloomingdale's commitment to an environment free of hostility, harassment, or discrimination of any kind

Dream Big, Be Bold

• Actively participate in weekly Workload Planning meeting/Big Day Strategy development
• Develop collaborative relationships with the store leadership team, understanding and delivering on all store goals and plans
• Develop training for selling colleagues on key aspects of in-store fulfillment to ensure that the selling population is appropriately picking their store designated proportion of pick

Qualifications and Competencies

• Candidates with a High School Diploma or equivalent are encouraged to apply
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Bring your creativity, energy, and ideas to the Bloomingdale's team - Apply Today!

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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