Scheduling/Customer Service Representative Senior

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary: Coordinates check in and check out procedures, processes financial information, files, answers phones, and performs other administrative duties as assigned. Provides direct supervision and support for administrative office assistants and clinical office assistants.

Responsibilities:

1. Maintains compliance with organizational policies and procedures.

2. Ensures compliance with revenue cycle and financial audit requirements.

3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and performs other administrative duties as required.

4. Accurately performs patient check in and check out procedures. Processes privileged patient information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.

5. Maintains adequate clinical supplies, office supplies, and equipment. Coordinates resolution of equipment repair and facility management issues.

6. Provides relief staffing, support and training for other administrative medical office assistants and clinical medical office assistants.

7. Provides direct supervision of administrative medical office assistants and clinical medical office assistants in the absence of the Practice Manager.

8. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.

9. Demonstrates leadership in customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Legal Employer: GP2

Entity: UNC Physicians Network

Organization Unit: CO Cary

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.59 - $27.84 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

This position is employed by UNC Physicians Group Practices II, LLC, a private, for-profit subsidiary of UNC Health Care System.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.