Patient Services Implementation Lead

Make your mark for patients

About the role:

The Patient Services Implementation Lead provides strategic and operational leadership to the US Rare Patient Support Program (ONWARD) team. This role will be responsible for leading and coordinating tactics from inception to execution and bridges marketing, technology, program operations, training, etc.

Who you'll work with:

Partners with colleagues within the PSP team and across the cross-functional team:

• This role will interact with Patient Experience, Operations, and Engagement teams within the ONWARD patient support program. Additionally, this role is expected to interact with commercial, medical, market access, and learning and development teams.

What you'll do:

• Foster Strategic Collaboration:

• Cultivates a highly collaborative environment by partnering with Patient Support Program teams and cross-functional stakeholders. Ensures alignment and transparency across all project phases through structured communication channels.

• Drive Tactical Execution and Continuous Improvement:

• Oversees the implementation of project tactics with a focus on long-term sustainability. Continuously evaluates performance and identifies opportunities for optimization by enhancing governance models, communication frameworks, and cross-functional forums.

• Lead Integrated Planning and Resource Management:

• Develops and maintains comprehensive project plans, schedules, and budgets. Coordinates resource allocation and integrates dependencies across related initiatives to ensure timely delivery of milestones and strategic objectives.

• Champion Change and Team Alignment:

• Leads change management efforts by inspiring teams toward shared goals. Facilitates alignment through clear vision-setting, stakeholder buy-in, and proactive conflict resolution.

• Mitigate Risks and Resolve Issues Proactively:

• Anticipates potential risks and operational challenges. Implements mitigation strategies and contingency plans to safeguard project integrity and ensure continuity.

• Establish Governance and Execution Excellence:

• Designs and deploys fit-for-purpose governance structures and project management methodologies. Promotes accountability, decision-making clarity, and performance tracking to drive project success.

Interested? For this role we're looking for the following education, experience and skills

Basic Requirement:

• Bachelor's Degree
• 10+ years in pharmaceutical/biotech experience

Preferred Requirements:

• MBA preferred
• PMP, PMI-ACP, CSM, or other project management certifications preferred
• launch experience preferred
• Understanding project management methodologies, such as Agile or Waterfall
• Familiarity with budgeting, scheduling, resource allocation, and risk management
• Prior experience working with key internal stakeholders including marketing, legal, market access, privacy, and compliance
• Works well under pressure, is able to manage multiple priorities with excellent organizational and problem-solving skills
• Proactivity through planning, scheduling, and resourcing skills
• Excellent communication skills
• Prior experience working with Manufacturer-Sponsored Patient Support Programs preferred
• Strong teamwork and leadership skills - ability to influence across the internal matrix to drive change and gain stakeholder support
• Strong risks, issues, and opportunity management

*This position's reasonably anticipated base salary range is $124,000-$162,800 annually. The actual salary offered will take into account internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills and experience, among other
#TeamUCB

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.