Parts Services Specialist

Parts Services Specialist

Are you a Parts Services Specialist looking for a new challenge?

Would you like to be in an environment where you can see the direct impact of your work on the business and customers?

Join our Team!
At Baker Hughes our purpose is clear; We take energy forward making it safer, cleaner and more efficient for people and the planet. Our IET team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We champion entrepreneurial culture to unlock full potential by bringing energy to the world.

Partner with the best

As Parts Services Specialist you will be responsible for the analysis and resolution of site non-conformities, from the creation of the case until the material resolution and eventual delivery to site. Parts Services Specialist activity is focused on proactively leading and solving site-related customer issue with efficiency and effectiveness. The role will also focus on driving an accurate defect analysis in order to support all the related quality initiatives. In addition, this role will lead issue resolution for the dedicated area/region as well as accurately report non-conformity status together with the relevant metrics. Furthermore, this role will drive initiatives to improve solution cycle time for non-conformities. This role has wing-to-wing accountability for all non-conformity management and will interface with the relevant Installation Management team.

As a Parts Services Specialist, you will:

• Evaluate, if necessary, with the support of Engineering function or suppliers, the possible solutions, both technically and financially.
• Manage the necessary cost approval process and approve relevant Sales order based on DOA
• Lead the Implementation of the selected solution, documenting accurately all the details in the system, working in close relation with the other involved function
• Guarantee the compliance of cycle time resolution of the issue from opening until delivery. You'll lead also the result for the dedicated area
• Ensure the timely delivery of material to site, while coordinating with the involved functions.
• Lead FOC (free of charge) process application for the managed NC and for the dedicated area
• Lead report delivery and update for the assigned project and area
• Coordinate defect analysis of each site NC, using all necessary tools to verify the root cause of the defect; accurately documenting the results in the applicable tools
• Participate and if needed, lead NC weekly meetings to drive alignment with all relevant stakeholders
• Lead the development, together with program manager, of the initiatives for SOS cell improvement.

Parts Services Specialist is measured according to the following Key performance indicators:

• Cycle time of resolution -
• Adherence to the NC resolution procedure and operating instruction -
• # of SR solved in a Week
• FOC achieved/lead -Initiative managed

Fuel your passion

To be successful in this role you will have:

• Bachelor's degree from an accredited university or college, preferred in engineering or manufacturing
• 4+ Years of experience preferred in quality or not conformity management or FSE or Engineering
• Previous experience in a quality/analytics function.
• Analytical and problem-solving capabilities
• Fluent English

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Onsite M-F 8am-5pm with some weekend and other OT hours when needed

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

* Contemporary work-life balance policies and wellbeing activities

* Comprehensive private medical care options

* Safety net of life insurance and disability programs

* Tailored financial programs

* Education Assistance

* Generous Parental Leave

* Mental Health resources

* Dependent Care

* Additional elected or voluntary benefit

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.