Job Title: Technical Support Analyst
Location: Houston TX 77022
Duration: 12 + extension
Interview: in person/iLinc Web Cam Interview/Telephonic
Job Description:
Ticketing System & Inventory Management:
- Utilize and maintain the ticketing system (Cherwell) for tracking IT requests, ensuring timely responses and proper ticket assignment.
- Maintain accurate inventory records of IT equipment, including computers, peripherals, and media devices.
Meeting Room & Media Device Installation:
- Install, set up, and troubleshoot media devices such as TVs, sound bars, Click Share systems, and small PCs mounted behind TVs.
- Ensure proper connectivity and functionality of installed devices for seamless user experience.
Network Cable Installation & Troubleshooting:
- Run, install, and troubleshoot network cables for optimal connectivity.
- Work with IT teams to ensure proper network configurations and resolve connectivity issues.
Office Moves & IT Setup:
- Assist employees with office moves, ensuring their IT equipment is properly relocated and set up.
- Set up and configure workstations, monitors, docking stations, and other peripherals as required.
Computer & Software Support:
- Provide technical support for hardware and software issues, particularly related to inventory management and end-user equipment.
- Install and configure business software and maintain IT assets as per company policies.
Telephony & Communication Setup:
- Install and set up office phones, ensuring proper connectivity and functionality.
- Troubleshoot phone-related issues as needed.
New Facility IT Setup:
- Assist in setting up IT infrastructure and end-user equipment in new facilities.
- Ensure proper installation of network connections, workstations, and media equipment.
Network Fundamentals:
- Understand and assist with network configurations, including LAN setups and firewall rule management.
- Collaborate with the IT team to maintain secure and stable network operations.
Documentation & Knowledge Sharing:
- Create detailed service documentation and procedural guides to improve service desk efficiency.
- Share knowledge with team members to enhance problem-solving capabilities.
Additional IT Support Responsibilities:
- Proactively identify and resolve IT issues, ensuring minimal disruption to business operations.
- Willingly take on additional responsibilities to support the IT department's objectives.
- Work in a fast-paced environment, effectively multitasking between different tasks and priorities.
Technical Skills:
- Hands-on experience with IT hardware, networking, and software troubleshooting.
- Proficiency in using and managing ticketing systems (Cherwell preferred).
- Familiarity with media device installations, network cabling, and IT inventory management.
- Understanding of LAN fundamentals and firewall rules.
Soft Skills:
- Strong problem-solving abilities and attention to detail.
- Excellent communication and interpersonal skills to assist employees effectively.
- Ability to work independently and as part of a team.
- Strong multitasking and organizational skills.
Education & Experience:
- 1-3 years of experience in IT support, field technician roles, or related experience.
- Certifications such as CompTIA A+, Network+, or equivalent are a plus.
Work Environment & Physical Requirements:
- Ability to lift and transport IT equipment (up to 50 lbs).
- Comfortable working in an on-site, hands-on IT support role.
- May require occasional travel to different office locations for IT setup and troubleshooting."
Required Qualification:
- High school diploma or equivalent / relevant work or field experience.
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22nd Century Technologies, Inc.
Oct 07, 2025