Senior Epic Analyst - Grand Central / Prelude / Real-Time Eligibility

Position/Department Summary:

The Senior Epic Analyst - Grand Central/Prelude/Real-Time Eligibility provides advanced expertise in the design, build, implementation, testing, and support of the Epic Grand Central, Prelude, and RTE modules. This senior-level role partners closely with operational leaders, end users, and IT teams to ensure system functionality supports complex clinical and administrative workflows, operational efficiency, and strategic objectives. The Senior Analyst serves as a subject matter expert, providing guidance, mentorship, and technical leadership to both peers and cross-functional teams, while acting as a primary liaison between end users and Epic technical resources.

Principal Duties and Responsibilities:

• Leads the design, configuration, testing, and support of Epic Grand Central, Prelude, and RTE modules, ensuring alignment with BCH operational goals.

• Provides strategic recommendations to optimize Epic workflows and system functionality for complex business processes.

• Partners with senior operational stakeholders to analyze, document, and translate advanced business requirements into system solutions.

• Serves as a mentor and resource for junior analysts, providing guidance on configuration, troubleshooting, and best practices.

• Oversees system changes, upgrades, and enhancements, ensuring adherence to BCH change management standards and Epic governance policies.

• Leads troubleshooting efforts for high-impact application or integration issues, coordinating cross-functional teams to ensure timely resolution.

• Develops and maintains advanced documentation, including system architecture, workflows, training materials, and operational guides.

• Collaborates with the training team and operational leaders to ensure smooth adoption of system changes and optimization initiatives.

• Provides tier-two and tier-three support as needed, serving as a key escalation point for complex Epic issues.

• Participates in 24/7 on-call rotation, system maintenance, and critical incident management activities.

• Drives continuous improvement, standardization, and strategic initiatives across Epic modules and BCH departments.

Minimum Qualifications:

• Bachelor's degree or equivalent work experience required

• Minimum of 4-5 years of Epic application support experience, preferably in a hospital or academic medical center.

• Advanced understanding of patient registration, admission, discharge, transfer (ADT), and eligibility workflows.

• Demonstrated experience in leading or mentoring Epic analysts or project teams.

• Strong analytical, problem-solving, and communication skills, with the ability to influence and collaborate across technical and operational teams.

Certifications:

• Epic Grand Central certification - required

• Epic Prelude certification - required

• Epic Real-Time Eligibility (RTE) certification - preferred

• Additional Epic certifications or cross-certifications - highly desirable

Preferred Qualifications:

• Experience in a pediatric or large academic medical center setting.

• Expertise in Epic integration points, downstream system impacts, and interface workflows.

• Familiarity with HL7 standards and data exchange best practices.

• Prior experience leading Epic upgrade cycles, optimization initiatives, or strategic system projects.

• Ability to drive process improvement and system standardization across multiple departments.