Customer Service Representative

Are you interested in being part of a creative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset, and we try to attract the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the Role:

We are looking for a dedicated and customer-focused Customer Service Representative to join the team. This is a full-time, 1-year onsite position where you will help deliver exceptional service to customers by handling inquiries, resolving issues, and supporting billing and account-related tasks.

We ask that you have some decision-making to respond to and resolve non-routine customer requests, inquiries, and complaints related to billing, policies, and other matters. You'll use your knowledge of corporate procedures to ensure accurate resolutions. You will emphasize public relations and revenue risk management.

Your Day-to-Day:

• Handle inbound customer calls and provide real-time solutions
• Help with billing inquiries and educate customers on energy usage
• Support customers with online account and mobile app access
• Record and process account updates and commitments
• Respond to assist agency inquiries
• Work with Area Coordinators to resolve agency/customer issues
• Report fraudulent conditions to management
• Provide direction and guidance to less experienced team members
• Meet daily performance and schedule adherence metrics
• Perform other job-related tasks as assigned

Who You Are:

As a successful candidate, you will bring the following to the team:

• High School Diploma or GED
• Minimum of 1 year of customer service experience
• Bilingual
• Experience assessing the severity of customer issues abilities
• Willingness to embrace challenges and grow within the role

Why WECTEC Staffing Services?

WECTEC Staffing Services provides customer-focused solutions with offers ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering the best customer service to both our clients and our employees each day.

WECTEC Staffing Services offers competitive pay to all our employees. Additionally, most positions qualify for benefits including the following:

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon qualifications, is estimated to be $18-$20/hr.

Equal Opportunity Employer including Veterans and Individuals with Disabilities

WECTEC Staffing Services continues to place and technical resources into important roles globally. You can learn more by visiting www.wectecstaffing.com

You can submit your completed application, and also explore other available options, using the following link: careers.westinghousenuclear.com

Get connected with WECTEC Staffing Services on social media: LinkedIn