New

Senior Systems Engineer, End-User Computing

George Washington University

United States, Virginia, Ashburn

Oct 06, 2025

I. JOB OVERVIEW

Job Description Summary:	GW Information Technology (GW IT) provides empowering tools and caring support for all members of The George Washington University (GW) community. We are focused on driving digital transformation and innovation to enable the academic and operational excellence of our students, faculty, staff, and researchers. At GW IT, we are committed to cultivating a team culture that values diversity, inclusion, respect and collaboration, and invests in each of our team members to grow in their technology and career skills. The Senior Systems Engineer, End-User Computing ( EUC) is a strategic technology leader responsible for designing and advancing GW's endpoint and virtual computing ecosystem to support the university's academic and administrative operations. This role ensures that faculty, staff, and students have secure, reliable, and user-friendly experiences across classrooms, offices, and remote environments. As the institution's foremost expert in this discipline, the engineer will architect resilient, future-ready solutions that enhance productivity, collaboration, and operational efficiency. Responsibilities: This position defines the long-term strategy for endpoint and virtual computing technologies and owns the architecture of platforms such as Microsoft Intune, Jamf Pro, and Microsoft Azure Virtual Desktop. The engineer ensures these systems are resilient, secure, optimized for automation, and support the overall digital workplace strategy. The engineer serves as the Tier 3 escalation point for endpoint-related incidents, providing advanced troubleshooting and systemic fixes for issues escalated from Tiers 1 and 2. This includes diagnosing complex problems and implementing solutions that prevent recurrence. The role partners with IT Service Delivery, Server Management, Cloud Computing, Networking, IT Security, Identity & Access Management, Audiovisual (AV) Engineering, Unified Communications & Collaboration ( UCC), Student Computing Labs & Printing, and other teams inside and outside GW IT to deliver integrated solutions and maintain compliance with zero-trust security principles, data privacy, and access governance. The engineer drives innovation by designing next-generation endpoint solutions, including automated provisioning and AI-driven support capabilities. They also manage projects and initiatives, ensuring timely delivery and alignment with institutional goals. A strong focus on user experience ensures that technology reduces friction and enhances productivity for all users. Regularly briefs senior IT and university leadership on endpoint strategy, emerging technologies, and progress of high-impact initiatives. The role implements experience-level metrics to monitor device health, application inventory, usage reports, and user satisfaction, driving continuous improvement. The engineer also provides technical leadership and mentorship, fostering a culture of innovation and knowledge sharing. Performs other related duties as assigned to support the mission of GW IT.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 7 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 5 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Extensive experience architecting and managing enterprise endpoint management and VDI platforms (e.g., Microsoft Intune and Configuration Manager, Jamf Pro, Microsoft Azure Virtual Desktop). Advanced knowledge of Windows, macOS/Linux, Microsoft 365, Microsoft Active Directory/Entra, and virtual desktop infrastructure (VDI) in hybrid environments. Proficiency in scripting and automation (e.g., PowerShell, Bash, Python) to streamline endpoint management and provisioning. Familiarity with AI-driven support tools and predictive analytics for endpoint health and user experience. Strong understanding of cloud computing concepts, zero-trust architecture, endpoint detection and response (EDR/XDR), and compliance frameworks (e.g., NIST, HIPAA, FERPA). Experience managing ticketing queues, mentoring junior engineers and fostering a culture of innovation and continuous improvement. Demonstrated success in leading cross-functional initiatives and presenting technical strategy to senior leadership. Experience mentoring junior engineers and fostering a culture of innovation and continuous improvement. Proven ability to evaluate emerging technologies and translate them into actionable strategies. Experience managing large-scale endpoint transformation projects using Agile or ITIL frameworks. Strong documentation and change control practices to support enterprise IT operations. Certifications in Microsoft, JAMF, Azure, AWS, or similar.
Hiring Range	$92,790.58 - $150,696.60
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Ashburn, Virginia
College/School/Department:	GW IT
Family	Information Technology
Sub-Family	Systems Engineering
Stream	Individual Contributor
Level	Level 4
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	M-F 8-5, Evening/Weekends as needed
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S013858
Job Open Date:	10/06/2025
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.