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Assistant Director - School Certifying Official

Appalachian State University

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Oct 27, 2025

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Position Title	Assistant Director - School Certifying Official
Location	Boone, NC
Faculty Rank	No
Provide Rank
Position Number	0A0721
Department	Assoc VC & Dean of Students - 350000

Position Summary Information

Minimum Qualifications	A Bachelor's degree is required from an accredited college or university, as well as one year of general administrative experience involving public contact in a higher education setting or equivalent Experience showing strong customer service skills, as well as strong organizational, oral and written communication skills, are required.
License/Certification Required
Preferred Qualifications	One year of VA benefit processing experience or equivalent. Knowledge of SCO reporting procedures and standards. Master's degree, in a related area such as higher education, administration/ leadership. Experience with automated financial aid delivery systems (Banner/FAMS/SCT) is desirable, as is familiarity with report writing tools, such as BRIO, PL/SQL or Web Focus. A highly organized individual with work experience showing the ability to multitask and who is detailed oriented.
Essential Duties and Responsibilities	Responsibilities of the position include, and are not limited to the following: Act as liaison between the Department of Veteran Affairs and Appalachian's Military Connected Students who are utilizing VA education benefits. Assist students who are eligible for education benefits in applying through the Department of Veteran Affairs. Keep VA informed of the enrollment status of students receiving VA education benefits. Certify students receiving VA education benefits each term. Monitor use by Post-9/11 GI Bill students and be able to differentiate between tuition/fee payments to properly certify to VA. Coordinate/supervise other staff that support the certification process. Along with other duties as assigned. Assist Student Accounts Department to identify students who are eligible for VA education benefits. Audit and monitor payments received by the VA and assist with the processing of debt letters. Assist in the Student Veteran Services Center and on the Military Affairs Committee (MAC). Apprise supervisors of any internal problems which may affect service to VA students. Maintain records for at least three years following the student's last date of attendance and ensure records are filed electronically. Keep up to date on current VA rules, benefits, and participate in VA trainings. Ensure that VA students are aware of their responsibility to the school; attendance/registration Maintain an environment that is welcoming to all students and staff. Successful candidates will demonstrate leadership and innovation in recruiting and serving students in respectful, sensitive, and understanding ways. Other duties and responsibilities as assigned. In partnership with the Office of Admissions: Assist in the development and execution of the outreach and recruitment of military affiliated students, which includes active duty service members, National Guard and Reservists, veterans and military dependents. Responsible for some in-person attendance at recruiting, engagement, and yield events each year.
Type of Position	Full Time Position
Staff/Non-Faculty	Staff/Non-Faculty
VISA Sponsorship?	VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
Appointment Type	1.0
Work Schedule/Hours	Monday - Friday 8:00 - 5:00pm; some night and weekends required
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Suggested Salary Range	45,000 - 49,400
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Posting Details Information

Posting Date	10/02/2025
Closing Date
Open Until Filled	Yes
Evaluation of Applications Begins	10/16/2025
Proposed Date of Hire
Special Instructions to Applicants	Please submit the following documents: Cover letter Resume An optional list of 3 professional references with contact information can be attached or included in the body of the application.
Search Chair Name	Joshua Yates
Search Chair Email	yatesjh@appstate.edu
Quick Link	https://appstate.peopleadmin.com/postings/52302
Posting Number	201501693P