Senior API Analyst, Client Integration Services and API Solutions

Job Purpose

Join our Client Integration Services and API Solutions team to be at the center of financial technology innovation! On the Client Integration Services and API Solutions team, you'll work as a key member in the Technology Group on the ICE Derivatives Trading Platform, servicing the world's largest banks and prominent financial institutions.

In this role, you'll be responsible for managing an API ecosystem that process hundreds of millions of messages daily. Your expertise will be vital in ensuring the seamless performance and continuous evolution of our API applications, supporting FIX, FIXml, REST, and Proprietary protocols.

Your day-to-day will be filled with dynamic responsibilities, challenges, and opportunities to drive progress in numerous functions including Quality Assurance & Test Automation, Certification Testing, Client Communication & Integration, New Product & Feature Launches, and Development & Tier-2 Production Support for ICE Futures, Derivatives, and OTC Markets.

We're looking for someone passionate about financial markets, technology, and innovation, eager to take on the challenge of managing and enhancing systems that power global trading. If you thrive in a fast-paced, collaborative environment and are ready to make a significant impact, we want to hear from you!

Responsibilities

• Design, implement, and oversee comprehensive end-to-end testing strategies, ensuring that every objective is achieved and solutions perform as anticipated
• Develop and deliver well written test plans and summaries
• Perform and maintain automated functional and regression testing on internally-developed applications to validate readiness for production deployment
• Analyze business and functional specifications to formulate a strategic approach for testing strategies and release management
• Participate in the development and evaluation of technical specifications for APIs, encompassing customer-facing documentation for integration and testing purposes
• Provide prompt and effective analysis and responses to client technical queries regarding API integration and production incidents as required
• Effectively manage time spent on client support tickets
• Exercise discernment and good judgement in determining when to escalate complex issues to senior team members
• Generate defect tickets or new requirements as necessary in response to customer-related issues or requests
• Communicate status of customer defects to client and coordinate any client defect fix verification testing
• Contribute to development of internal API monitoring and support tools, utilizing scripting as needed

Knowledge and Experience

• BS or higher with a major in Computer Science, Engineering, or related degree
• 5+ years of experience in reviewing product requirements and design, creating test plans, and testing software applications
• Minimum 3+ years of experience and demonstrated mastery in FIX protocol
• Minimum 3+ years of experience in automation testing
• Must have outstanding organizational skills and demonstrate experience handling multiple project deliverables with success
• Must have outstanding verbal and written communication skills, and demonstrate command in prioritization and reporting project status
• Must have basic understanding of SQL
• Must have basic understanding of at least one scripting language (e.g. Python, Ruby, Perl, etc.)
• Knowledge of SQA and SDLC methodologies and practices
• Experience with electronic trading client connectivity, Market Data Feeds, and VeriFIX a plus
• Strong background in functional testing with the ability to design and develop comprehensive automated test strategies and test cases
• Ability to work in highly demanding, fast paced environment
• Must be knowledgeable with Windows OS platforms and Office applications
• Self-motivated, able to work and excel autonomously on job responsibilities
• Desire to define and execute new, repeatable business processes