Manager, Product Applications and Support

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Scope of Position

The Manager, Product Applications & Technical Support leads a team of Product Application Engineers and Technical Support Specialists, ensuring Watts products meet customerspecific requirements and evolving market needs. This role serves as the primary technical bridge between customers and internal product development teams, driving successful product integration, highquality technical support, and actionable customer feedback to engineering, product management, and marketing.

The ideal candidate is a flexible, handson leader who thrives in a dynamic environment with shifting customer and business priorities.

This position is based in our North Andover, MA office.

RESPONSIBILITIES AND DUTIES:

• Lead, mentor, and develop Product Application Engineers and Technical Support staff.
• Manage staffing, workload distribution, and technical escalations.
• Foster a customerfocused, collaborative, and continuousimprovement culture.
• Serve as the senior escalation point for complex technical issues.
• Support presales activities with demos, presentations, and application guidance.
• Provide technical expertise to sales for new business and key accounts.
• Oversee customerspecific product configurations and application engineering.
• Support customer integration, installation, and performance optimization.
• Lead troubleshooting of hardware, software, and systemlevel issues.
• Analyze customer feedback and communicate insights to Engineering and Product Management.
• Advocate product enhancements to improve usability and market competitiveness.
• Contribute to product roadmap discussions, requirement reviews, and design validation.
• Oversee creation of technical documentation and delivery of customer/internal training.
• Promote knowledge-sharing across teams to reduce repeat issues and improve response efficiency.
• Foster a team environment and open communication to ensure continuous and efficient productivity.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• All other duties as required.

Required Qualifications

• Bachelor's degree in Engineering or related field; Master's preferred.
• Minimum 7 years of technical, customerfacing, or engineering experience.
• Minimum of 3 years of leadership experience managing technical or support teams preferred.
• Proven background in product applications, technical support, and systems integration.
• Knowledge of automatic control valves, and commercial plumbing systems a plus.
• Proficiency with CPQ/quotation tools; SAP experience a plus.
• Strong analytical, decisionmaking, and problemsolving skills.
• Excellent interpersonal skills with the ability to collaborate across teams and with senior leadership.
• Ability to manage crossfunctional projects and work independently with minimal supervision.
• Strong verbal, written, and presentation communication skills.
• Demonstrated flexibility in managing changing priorities and assignments.
• Proficient knowledge of Microsoft 365 Applications.
• Self-motivated, proactive, and results oriented.
• Must be authorized to work in the U.S. without requiring sponsorship now or in the future.

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working in an office environment and may, at times, be required to be present on the engineering development floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the No. Andover location three days per week (Monday - Wednesday) and can work remotely two days per week (Thursday and Friday). Up to 15% travel, including customer visits, training events, and company meetings.

Physical Requirements:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI (Hybrid)

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.