Consultative Services Senior Support Analyst

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The Consultative Services Senior Analyst acts as a resource to liaison between the MFSC functional teams and SS&C business and IT resources. The role requires the ability to analyze, troubleshoot and provide transfer agency associates support/recommendations on the SS&C (DST) TA2000 shareholder record keeping platform and BNY/Conduent print mail platform. The Senior Analyst will collaborate with business partners to define and document business needs/enhancement requirements, execute test plans, and develop timelines for technical initiatives. The role requires coordinating general or proposed enhancements, working with software vendor(s) or internal technical shared resources as warranted. The associate will serve as a key contributor on MFS projects and serve as a project lead as needed. The role requires the ability to analyze/validate data reporting and providing this information to various Teams/departments across MFS. The ability to execute data queries using the SS&C Powerselect application is a plus but not a requirement.

WHAT YOU WILL DO

• Troubleshoot and provide transfer agency associates support on the SS&C TA2000 shareholder recordkeeping system.

• Provide information and statistical reporting across the firm as required. Coordinate and execute scheduled production processes and ad hoc requests.

• Performs data/database management responsibilities.

• Monitors daily production processes to ensure information reporting is delivered on time.

• Troubleshoot and resolve issues, partnering with software vendor or internal technical resources as needed.

• Adheres to the MFSC software development life cycle (SDLC) and MFS's change control procedures.

• Serve as key contributor for medium and larger scale projects. Serve as a key contributor in several aspects of project management such as project documentation, project design and planning, project tracking and monitoring, and project implementation.

• Validates vendor data/reports for completeness and accuracy.

• Coordinates with various vendors to obtain data on behalf of the business or project stakeholders.

• Facilitate meetings to understand and discuss customers' data needs and workflows.

• Assume additional responsibilities as requested.

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent industry experience

• Strong written and interpersonal communications skills.

• 2-5+ years of relevant work experience, industry related experience preferred.

• Proven analytical skills; ability to make independent decisions and develop creative solutions to meet business needs.

• Familiarity with application development life cycles, project management, and product rollout preferred.

• Knowledge of SQL is an added plus.

• Experience with TA2000 shareholder recordkeeping system, and SS&C's Powerselect, a plus but not required.

#LI-HD1

At MFS, we believe in fair and transparent compensation. For that reason, we're including the salary range for this position. This range reflects our good-faith expectation forwhat we'll pay depending on the candidate's experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensationbased on both individual and company performance. Other components of our Total Rewards Package include:

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)

• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider

• Education Assistance: Tuition reimbursement up to $8,000 annually

• Education Assistance: Access to discounted tutors and college coaches

• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves

• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account

• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)

• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.