Customer Care Specialist (Remote)

Staffmark is seeking a Remote Customer Care Specialist to provide exceptional support to yearbook advisers and internal teams. In this remote role, you'll manage yearbook agreements, maintain accurate records, and provide technical and customer support throughout the design and production process, ensuring a smooth experience from setup to delivery.

Pay: $19/hr | Shift: 8:30 AM - 5:00 PM CST (schedule may adjust after training)

Responsibilities

• Manage yearbook agreements, bookings, and APO setups
• Maintain accurate records and support ongoing yearbook processes
• Provide customer support via phone, chat, and Salesforce
• Assist with website navigation and troubleshoot technical issues
• Resolve inquiries and complaints, ensuring follow-up and resolution
• Collaborate with internal teams and support yearbook production
• Participate in process improvements and stay updated on products and systems

Qualifications

• Associate's degree or equivalent experience
• 2+ years customer service experience
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Salesforce
• Strong problem-solving, organizational, and communication skills
• Ability to handle confidential information and remain professional with customers
• Capable of performing typical office/remote duties, including sitting, standing, and repetitive tasks

Why You'll Love This Job

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. This includes medical, dental, vision, and life insurance, short-term disability coverage, a 401(k) retirement plan, weekly pay every Friday, employee discounts, and referral bonus opportunities. You'll also have opportunities to cross-train in different areas, develop new skills, and grow with the company.

Apply today! Click "Apply Now" to start our simple application process and join a team that values your contributions and professional growth.

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