Commercial Excellence Operations Sr. Specialist

The Commercial Excellence Operations Sr. Specialist provides high-impact support to the Field Sales organization by serving as the operational and project liaison between sales, customer service, supply chain, operations, and other internal functions. This role ensures the sales team remains focused on customer engagement by streamlining internal communications and delivering proactive program coordination and administrative support.

This role will be remote with 1 day per week at the Radnor, PA office or Bridgewater, NJ facility for in-person collaboration.

What we're looking for

• Education: Bachelor's degree or equivalent experience in business, sales support, project coordination, or related field.

• Experience: 3+ years of relevant experience supporting sales or commercial teams.

• Strong organizational and communication skills.

• Experience in customer service, operations, or project coordination preferred.

• Proficiency in Microsoft Office and CRM platforms.

• Experience in ERP systems.

• Familiarity with life sciences or manufacturing industries.

• Experience with project management tools and techniques.

• Excellent verbal and written communication skills.

• Strong organizational and time management skills.

• Proven problem-solving and analytical abilities.

• Ability to manage multiple priorities and meet deadlines.

• Ability to develop and maintain effective internal and external relationships.

• Customer-focused mindset with a commitment to delivering value.

• Proactive, collaborative, and team-oriented approach.

• Ability to work independently and as part of a team.

• Comfortable handling complex situations with professionalism and composure.

• Strong attention to detail and follow-through.

How you will thrive and create an impact

• Serve as the primary internal contact for sales support, helping field teams access information from internal functions.

• Manage tracking, reporting, and resolution of customer requests and internal follow-ups.

• Support project and program execution, including tracking timelines, deliverables, and coordination among stakeholders.

• Assist with CRM data updates and reporting to support sales planning.

• Proactively identify and escalate issues or delays impacting customer responsiveness.

• Facilitate internal communications and coordination for cross-functional initiatives.

• Support process improvements and documentation efforts tied to sales operations.

• Collaborate with cross-functional teams to ensure alignment and timely execution of commercial initiatives.

• Maintain documentation and reporting tools to support transparency and accountability across commercial programs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.