Facility Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Facilities Manager will manage all high performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local requirements. The FM will oversee the teams supporting its area of responsibility. This role is client facing and candidate must be able to exhibit exceptional customer and stakeholder service and communication. The key focus for this role will be to support the IFM team to ensure clear management and ownership in driving the internal operations. The FM will bring its people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.

What is the day to day?

Governance & General Management

• Provide the appropriate level of staffing in numbers and skill sets in alignment with the Client to handle IFM Services, work volume and KPIs.
• Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking.
• Fully support Client's initiatives in an effective and efficient fashion to drive operational excellence and meet Client's Real State and Facilities leadership principles.
• Challenge and improve all aspects of cost and performance of the business.
• Develops and executes the annual Team Strategic Plan in alignment with the Regional Strategic Plan.
• Coordinates, participates and engages with IFM meeting cadence (operational, strategic and best practice forums).
• Provides visibility of opportunities in processes and programs for improvements.
• Provide financial and operational reporting on a monthly, quarterly and annual basis at the country/site and aggregated level as directed.
• Responsible for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance.
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.

Operations

• Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager
• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion
• Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of WO's, invoices, budgets, service charges, rates, as applicable.
• Network with the regional workplace experience team to ensure soft services are delivered on time, on cost and on quality.
• Develop a program to conduct and/or coordinate periodic inspections to ensure the space experience is consistent, and common areas are tidy and safe.

Innovation, Benchmarking, & Cost Savings

• Provide, evaluate, and continually reassess ideas, processes and procedures; benchmarking current performance to global best practices referencing regional and local expectations.
• Continuously identify ways in which service can be improved and value for money can be enhanced. Communicate innovations and cost savings ideas to the site portal.
• Develop, seek approvals, and implement plans for continuous process improvement, cost reduction and efficiency.
• Benchmark practices within JLL accounts and propose improvements if applicable.

People

• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery
• Leads the adoption of the "one team approach" inspiring the FM Team to deliver a seamless service to the client's occupants, which is efficient, responsive to change and best value oriented.
• Coaches, trains and develops the Team to ensure the performance bar is continuously raise.
• Leads and motivates the Team to encourage passion in customer service. Develops talent and adopts career management techniques to maximize resources potential.
• Deploys resource strategies, talent and career management techniques to employ people of the highest caliber at all times.
• Develop and sustain a high quality well motivated team.

Client Relationship Management

• Ensure and facilitate excellence communications with clients according to key stakeholders strategy, maintain and share all relevant information and/or lessons through a knowledge management based platform.
• Work in partnership with the Client to fully understand business objectives, short, mid and long term vision to define projects, programs, initiatives, client-facing activities, budget requirements and/or change management strategy.
• Promoting high level of satisfaction among client users by promptly responding to their service requirements.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service

Required Qualifications:

• Bachelor's degree or equivalent facilities or property management experience.
• Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.
• 4+ years of Facilities Management experience including interaction with senior-level management; managing hard and soft services in corporate offices.
• Able to work off their own initiative and with minimal direction or supervision and drive positive outcomes.
• Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services.
• Strong leadership, supervisory and people management skills across multiple service lines.
• Experience in a customer facing environment within technical FM services.
• Must be prepared to travel in order tosupportregion wide delivery
• Ability to plan and manage financials within budget and time constraints as well as identify cost savings and avoidance opportunities.
• Experience with contract management, vendor management and small capital projects.
• Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).

Preferred Qualifications:

• Advanced proficiency in Microsoft Office Suite and data analysis tools
• Experience managing union labor and collective bargaining agreements

Location: On-site in Chicago, IL

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.