Location(s): Multi-state
Practice/Department: Finance
Internal Title: Senior Business Operations Analyst (Marketing)
Work Environment: Remote
Compensation: $90,000-$120,000
Dudek's journey began in 1980 with a vision to serve Southern California's water and wastewater agencies.
Today, we are a 100% employee-owned firm supporting clients nationwide and delivering projects that improve and protect the built and natural environments of communities throughout the United States. Our work has been recognized by leading industry organizations, and we've been honored with multiple national Top Workplace Awards.
Our employee-owners are unified by a singular commitment to supporting projects that address key societal issues, such as the transition to renewable energy, infrastructure hardening and repair, environmental protection, and community resilience.
Learn more about our award-winning culture, the benefits and perks of being a Dudekian, and the projects you will have the opportunity to shape.
Who You Are
As an employee-owner, you embrace accountability, working safely, and collaboration while thinking resourcefully and independently.
Like all Dudekians, you are curious and solution-oriented, with the ability to adapt quickly to changes and approach challenges with a spirit of innovation.
How You'll Make an Impact
The Senior Business Operations Analyst (Marketing) ensures Dudek's marketing and business development systems, including Deltek Vantagepoint CRM and related CRM/business development platforms, are optimized to support pipeline management, pursuits, and firmwide business development.
This role is ideal for someone with strong CRM administration skills, marketing operations experience, and the ability to transform data into actionable insights for growth.
The mission of the Business Operations Group is to remove friction in how work flows by delivering scalable, integrated solutions that empower our Practices and Firmwide Services teams for operational efficiency. Our strategy is about connecting people, processes, and systems, making sure we have standard approaches, trusted data, and prioritized improvements that help the entire organization.
Duties and Responsibilities
- Serve as administrator for Deltek Vantagepoint CRM, GovWin, and related business development platforms.
- Partner with Marketing, Business Development, and Operations leadership to streamline pursuit tracking, pipeline reporting, and CRM workflows.
- Develop and maintain dashboards and reports to provide clear visibility into pursuits, client relationships, and business development performance.
- Ensure CRM data quality, governance, and integration with Finance and HR systems where applicable.
- Lead CRM-related change management initiatives including upgrades, system enhancements, and user adoption efforts.
- Provide training and support for Marketing and Business Development staff, boosting confidence and usage of CRM tools.
- Act as system escalation point for CRM issues, delivering resolutions and proactive improvements.
- Monitor trends in marketing/business development technology and recommend solutions that increase efficiency and impact.
Minimum Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field; or equivalent experience.
- 7+ years of experience supporting and improving business systems
- Hands-on power user and/or administrator experience with Deltek Vantagepoint CRM is required.
- Hands-on experience with Agiloft, GovWin, and/or comparable platforms strongly preferred.
- Strong understanding of marketing and business development processes, including pipeline tracking and pursuit management.
- Proven ability to support CRM data quality, reporting, and analytics.
- Strong cross-functional collaboration skills with Marketing, Finance, and Operations teams.
- Excellent analytical, communication, and problem-solving skills.
- Experience with data visualization and reporting tools such as Power BI.
- Experience with Microsoft tools, including Excel and PowerPoint.
Preferred Qualifications
- Master's degree in Business Administration, Marketing, Information Systems, or a related field.
- 10+ years of experience supporting, administering, and optimizing business systems within the environmental consulting, engineering, or professional services industry.
- Relevant certifications such as Deltek Vantagepoint CRM Administrator Certification, Project Management Professional (PMP), or Certified Business Analysis Professional (CBAP).
Compensation: $90,000-$120,000 annually*
- *Final agreed-upon compensation will be based on a variety of factors including, but not limited to, an individual's related experience, education, certifications, skills, and work location. Successful candidates must pass a pre-employment drug test and background check prior to beginning employment.
Working ConditionsEnvironment
- This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. This job requires the following:
- Working on a computer, sitting, or standing for long periods of time in an office or remote office setting.
- Attending meetings, both in person and virtually, and speaking on the phone with peers, clients, etc.
- Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Dudek is committed to creating a workplace where all employees, regardless of their background, feel valued, respected, and have equal opportunities to succeed. We believe that a diverse and inclusive workforce is essential to our business success, and we are dedicated to fostering a culture where everyone can thrive. We are committed to fair and equitable processes, based on merit, free from any discrimination.
Dudek is genuinely committed to equal employment opportunities within our company and on our project teams. Dudek is also committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Dudek's operations and prohibits unlawful discrimination by any employee of Dudek, including supervisors and coworkers. Equal employment opportunities will be extended to all persons (including those with disability and veteran status) in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, compensation, benefits, discipline, layoff, recall, and termination. Any employee who violates this policy and Dudek's commitment to equal employment opportunities will be subject to disciplinary action.
Dudek is a U.S.-based employer. All positions are based in the United States and require U.S. work authorization.
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Dudek
Sep 17, 2025