Client Support Specialist - Extra-Help

County of Sonoma

Santa Rosa, CA

Client Support Specialist - Extra-Help

$29.01 - $35.26 Hourly

Closing Date:  Continuous

Bring your empathy, customer service skills, and organizational skills to our team to help support members of our community.

A Client Support Specialist (CSS) plays a crucial role in ensuring safe and efficient transportation for clients transitioning between healthcare settings, residential placements, and appointments. The CSS is responsible for driving passengers, communicating with facility staff, delivering medications, and coordinating schedules with both facility staff and fellow drivers. The role requires a balance of strong interpersonal skills, empathy, and organizational abilities to handle the dynamic needs of passengers who may have mental health or behavioral challenges. You will be responsible for:

•   Transporting passengers in a County van from hospitals or residential settings to new living environments, appointments, court hearings, or other locations

•   Collecting medical information, including medication lists and discharge paperwork

•   Coordinating pickup and drop-off times, working closely with the transportation coordinator and co-drivers

•   Consulting with the coordinator in case of schedule changes or safety issues

•   Utilizing knowledge of mental health and behavioral challenges to effectively redirect behaviors and communicate kindly with passengers

Extra-Help Employment

Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most regular employee benefits such as long-term disability insurance coverage, accrual of vacation, participation in the County retirement program, or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve-month consecutive period. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.

Learn more and apply:  https://www.governmentjobs.com/careers/sonoma/jobs/5065531/client-support-specialist-extra-help

*Salary is negotiable within the established range for the position and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit www. yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve.