New

Senior Claims Support Representative

The General
life insurance, parental leave, tuition reimbursement, 401(k), remote work
United States, Tennessee, Nashville
Sep 17, 2025
The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and motivated professional to join our team. In this role, you will provide higher-level technical support to enhance operational efficiency within our claims department. You'll leverage your system knowledge to perform in-depth financial and vendor research and analysis, ensuring the accuracy and integrity of data entering our claims systems. Additionally, you'll play a key role in communicating critical insights to internal business partners to support accurate external reporting. This is a great opportunity to contribute to a collaborative team while making a meaningful impact on our claims operations. What You'll Do As a Senior Claims Support Rep, you will: Partner with Finance and claims compliance areas to complete the due diligence work on uncashed claim payments before they are turned over to individual states as unclaimed property. Work with Finance to obtain and validate Employer Identification Numbers (EIN) that are required for vendor payments issued by the claim department and appropriate IRS reporting. Partner with claim professionals to validate signatures on important insurance documents associated with the claim handling process. Work with the claims compliance/controls team to ensure appropriate claim handling - e.g., authority is updated in the claim systems allowing for the processing of claim payments. Manage work queue, handling files and activities that have fallen out of assignment that require research and analysis to redirect them to the appropriate adjuster or team. Updates the system monthly to reflect the inflation index, the auto/physical damage rate tool and Personal Injury Protection (PIP) Interest rate. Additionally, you will: Support claims vendor management area in removing access to business applications for departing adjusters. Package documents in support of Department of Insurance complaints, surcharges, and other Legal files. Receives and answers structured settlement inquiries. May be requested to complete other assignments or participate in projects based upon skills, achievements, or experience. What it Takes Basic knowledge and understanding of claims foundational information for various lines of business. Basic knowledge and understanding of escheatment processes, including understanding of authority vs. having to consult with others. Demonstrated experience communicating with internal and external customers via phone and email. Solid knowledge and understanding of research strategies to improve productivity, including how to find historical data from archives. Demonstrated experience working with highly confidential data. Demonstrated experience providing customer-driven solutions, support, or service. What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off. Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs. Sentry Foundation gift matching program to encourage charitable giving. About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Talent Acquisition Specialist Shea Supa Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.