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Director, People Process & Continuous Improvement

SEI
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan
United States, Pennsylvania, Oaks
1 Freedom Valley Drive (Show on map)
Sep 16, 2025

The Director role will play a critical role in transforming SEI's people programs and processes aligned to business priorities. This leader will facilitate discovery, assess gaps, identify opportunities for automation and AI, and drive adoption of redesigned processes across SEI's global HR ecosystem and implement governance framework for continuous improvement.

Working in close partnership with the Global Capability Center (HR Services), HR COEs, HR Business Partners, and HR Technology teams, this role ensures that critical people processes are modernized, scalable, and aligned to SEI's mission, vision, and values.

  • Strategic Execution - Able to move from discovery to delivery with measurable impact.
  • Innovation Mindset - Identifies opportunities for automation and AI.
  • Change Leadership - Brings others along through clarity, influence, and coaching.
  • Cross-Functional Collaboration - Partners seamlessly across HR, business leaders, and technology teams.
  • Data-Driven Decision Making - Uses analytics and insights to shape programs and track success.

What You'll Do:

Transformation & Discovery

  • Lead discovery sessions with HR stakeholders and business leaders to assess current people processes.
  • Identify gaps, inefficiencies, and opportunities for optimization.
  • Facilitate design thinking workshops to reimagine people programs for scalability and employee experience.

Process Design & Automation

  • Redesign core HR processes (e.g., performance management, onboarding, career development, succession, talent reviews) for efficiency and consistency.
  • Identify and integrate automation and AI solutions to streamline workflows, reduce manual effort, and enhance decision-making.
  • Collaborate with HR Technology to optimize Workday and related platforms.

Change Leadership & Adoption

  • Develop and lead comprehensive change management and communication plans.
  • Partner with HRBPs to coach managers and leaders on new processes and tools.
  • Monitor adoption, track progress, and refine strategies based on feedback and analytics.

Cross-Functional Collaboration

Work in parallel with:

  • Global Capability Center (HR Services) to operationalize and scale processes.
  • COEs (Talent, Rewards, Learning, IOB) to ensure alignment of people programs.
  • HR Business Partners to embed solutions into business planning.
  • HR Technology teams to enable digital-first, AI-driven solutions.

Governance & Measurement

  • Establish governance frameworks for new processes and programs.
  • Track and report KPIs related to adoption, efficiency, employee experience, and business impact.
  • Ensure alignment with SEI's mission, vision, and core values in all program delivery.

What We Need From You:

  • Bachelor's degree required; preferred in HR, Business, or related field.
  • A minimum of 10 years of progressive HR leadership experience, including program/process transformation.
  • Demonstrated success working across global HR ecosystems (COEs, Shared Services/Capability Centers, HRBPs, HR Technology).
  • Strong understanding of HR systems (Workday preferred) and emerging HR technology trends.
  • Proven ability to identify and implement automation and AI-enabled solutions.
  • Expertise in change management, transformation, and adoption at scale.
  • Exceptional communication, facilitation, and stakeholder management skills.

What We Would Like From You:

  • SPHR, SHRM-SCP, or equivalent certification strongly preferred.
  • Consulting or HR operations/transformation background a plus.

Success Measures:

  • Redesigned people processes implemented and adopted across HR and business units.
  • Automation and AI leveraged to improve efficiency, accuracy, and user experience.
  • Improved employee experience with clear, consistent, and accessible processes.
  • Strong alignment of HR Services, COEs, HRBPs, and HR Technology in program delivery.
  • Demonstrated business impact through enhanced talent outcomes, operational efficiency, and employee engagement.

SEI's competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more...

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.

SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals' personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

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