New 
IT User Support Specialist II - Black Mountain, NC
 Kearfott Corporation | |
tuition reimbursement, 401(k), relocation assistance
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 United States, North Carolina, Black Mountain | |
| 2858 US Highway 70 West (Show on map) | |
 Sep 11, 2025 | |
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Founded in 1918, Kearfott Corporation, a global Aerospace and Defense supplier for over 100 years, is a leader in the design and manufacture of precision motion control products and inertial navigation components.
Kearfott has a very long history of innovation and excellence, and is the go-to brand for many of our global clients. Kearfott is trusted, respected and plays a vital role in the success of America's aerospace and defense industries. With over a century of expertise & experience, Kearfott is dedicated to providing quality, reliability, and cutting-edge technology to customers worldwide to meet their sea, land, air, and space navigation and guidance requirements. Kearfott offers a comprehensive benefits package including a 401K, and Tuition Reimbursement. We offer a 9/80 schedule with every other Friday off. We are looking for talented individuals who want to be part of a world-class work force. Join Kearfott and become part of a company that is recognized for technical expertise and respected world-wide as a 'full service' provider. For more information, visit our website at www.kearfott.com Position Description The Support Specialist II prioritizes and performs the necessary daily computing activities and troubleshooting requirements for a multi-site, employee and contractor environment. Essential Functions * Follows proper procedures to ensure the progression of helpdesk requests and incidents related to all company-used computing hardware and software * Assists with implementing new and replacement end-user hardware, applications and technology * Is a point of escalation for Support Specialist I team members * Adheres to relevant Service Level Agreements * Participates in and/or suggests process improvements * As required, escalates incidents and requests to other technical team members, 3rd parties and/or leadership in a timely manner * Informs Leadership when issues of operational significance are identified or reported * Stays updated on new processes and the modification of existing ones * Monitors daily work assignments for problems that may negatively impact the business, if not addressed in a timely manner * Perform other duties assigned by IT Leadership Critical Competencies * Proficient computer analytical skills; ability to perform advanced diagnostic and problem-solving tasks * Collaboration skills within the team, with end-users and with customers/vendors * Proficient oral and written communication skills; the ability to communicate clearly and effectively * Proficient mentoring of the levels below Support Specialist II, with respect to technical duties * Organizational skills; detail-orientated * Interpersonal skills needed to work within a fast-paced, team-focused environment * Sound technical knowledge of Microsoft 365 Administration * Proficient in all Microsoft Teams features * Intermediate knowledge of most Microsoft Office Applications; Advanced knowledge of MS Outlook * Advanced knowledge of Windows OS; Intermediate knowledge of iOS * Advanced knowledge of computer hardware and peripherals Preferred Skills/Experiences * Well organized * Capable of multitasking and prioritizing * Proficient typing skills to document all reported daily incidents, requests and performed tasks * Demonstrates a commitment to Quality * Advanced Customer Service skills Education & Experience * Must have HS Diploma or Equivalent * 3+ years' experience * Associate's degree in IT or related field strongly preferred OR 5+ years' work experience in IT with IT certifications * Must be US Citizen This position is located 100% onsite at our Black Mountain NC facility. Relocation assistance is not available. Equal Opportunity Employer/including Disabled/Veterans | |