New 
Clinic/Practice Assistant, Call Center
 Brigham & Women's Physicians Organization | |
 United States, Massachusetts, Weymouth | |
| 541 Main Street (Show on map) | |
 Sep 11, 2025 | |
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We are seeking a full-time, 40-hour Call Center Representative to join our team! The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. This role is 100% remote right now, but with the possibility to move back to our standard Hybrid schedule of 2 days in office at our South Weymouth office.
In this role, the Call Center Representative will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 60-100 calls per day while providing exceptional service to our patients and ensuring their needs are met in an efficient and timely manner." Key Responsibilities: * Schedule appointments * Answer patient inquiries and provide relevant information * Handle complaints and troubleshoot issues * Deliver timely, efficient, and high-quality customer service Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |