Quality Representative

Requisition Id15300

Overview:

We are seeking a Quality Representative (QR) who will focus on working with the Group Lead (GL), customers, and other quality professionals to support/develop quality processes, tools and techniques, quality management systems, project/process improvements, strategic planning and performance metrics, and other quality-related initiatives to support the Information Technology Services Directorate. This position resides in the Quality Programs & Missions Support Services Group in the Quality Assurance DIVISION, Environment, Safety & Health Directorate, atOak Ridge National Laboratory(ORNL).

As part of our team, this position is responsible for providing support services by proactively deploying Laboratory policies, procedures, quality tools, and quality methodology in line organizations that meet the customers' requirements and achieves reliable and effective results supporting the customer's mission.

Major Duties/Responsibilities:

The QR works with customers to lead projects for incorporating quality philosophy, tools and techniques, quality management systems, business/process improvements, strategic planning and performance metrics, and other quality related initiatives. The QR may also support the central staff in the development of programs, processes and procedures. Major responsibilities include:

• Provides support to the Information Technology Services Directorate to address issues and enhance performance.
• Provides quality planning assistance on various tasks, projects, and work evolutions; provides assessments of work in progress, including documentation reviews against specifications.
• Provides guidance on use of QA tools and processes, performance improvement, and facilitation of process improvement to line management and staff.
• Conducts investigations, corrective action verification and analysis and resolves quality problems, including non-conformances, and ISO-9001 non-compliances.
• Serves as a Point of Contact for coordinating internal and external assessments for compliance including follow up activities.
• Identifies and/or solves problems; assessing needs to achieve desired business results.
• Develops project plans, checklists, procedures, and guidance for efficient and effective deployment of management systems and organizations supported.
• Establishes relationships and works effectively with external and internal customers to meet goals; and assesses customer satisfaction.
• Identifies and understands customer needs while influencing the prioritization and development of quality initiatives.
• Builds and develops relationships with peers and others to exchange feedback and Lessons Learned on issues or concerns.
• Analyzes, interprets, and communicates quality data to management.
• Operates and communicates effectively and efficiently with all levels of management on quality issues.
• Assists with performance assessment planning, implementation, and follow-up.
• Responds to assessments, with evaluation and closure of concerns and commitments.
• Performs trend and statistical analysis to support established metrics and goals.
• Leads continuous improvement initiatives in support of quality and performance management.
• Actively participates in or leads meetings and business planning activities or review sessions for assigned organization.
• Reviews audit and assessment results and identifies the severity of findings, or the risk associated with the findings to ensure the appropriate level of action is taken to eliminate non-conformance.
• Serves as technical or quality expert by responding to targeted questions from the field, or other organizations, and provides support to customers.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote a respectful workplace in how we treat one another, work together, and measure success.
• Other duties as assigned.

Basic Qualifications:

• A BS/BA in Science, Engineering, Safety, or a related discipline.
• A minimum of five years of experience in quality.
• A working knowledge of recognized Quality Standards such as ISO 9001 or NQA-1, and quality concepts.

Preferred Qualifications:

• Advanced level of knowledge in a technical specialty plus track record managing technical projects.
• Knowledge of a wide range of principles, theories, professional competencies & application techniques plus knowledge of other disciplines and functions.
• Significant experience applying & demonstrating these competencies leading technical programs.
• Familiarity with ORPS, PAAA, and DOE regulations is desired.
• Experience in Six Sigma methodologies and/or other process improvement methodologies, as well as the ISO 9001 Quality Management System, are considered pluses.
• Exceptional teamwork, statistical skills, and a positive, meticulous nature with a penchant for detail and precision are required attributes.
• Ability to use analytical skills to identify resolution of issues.
• Ability to positively interact with all management and staff levels.
• Demonstrated track record of investigation analysis and problem-solving is required.
• Ability to grasp a diverse range of technical criteria and proactively recommend improvement opportunities that address organizational risks.
• Strong computer and organizational skills with the ability to multitask are required.
• Must have excellent verbal and written communication skills.
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.

Special Requirements:

• Q Clearance:This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.
• Visa Sponsorship:Visa sponsorship is not available for this position.

Security, Credentialing, and Eligibility Requirements:

For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required. Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.

To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

For foreign national candidates:

If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) risk determination to maintain employment. Once you meet the three-year residency requirement, you will be required to obtain a PIV credential to maintain employment.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email:ORNLRecruiting@ornl.gov.

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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.