Clinical Diabetes Specialist

Generates new CGM and Insulin Pump referrals by providing virtual and in-person clinical support to prescribing CGM and insulin pump HCPs and patients within an assigned region. Collaborate closely with the Account Executive team in identifying opportunities to open new referral sources and get deeper in existing accounts by providing clinical support. Works closely with the VP of sales and National Clinical Manager in prioritizing time and schedule to ensure the best possible ROI within the assigned territories

The successful candidate will report directly to the Director, National Clinical. The position location is within assigned territory, and the placement must be willing to travel frequently.

Endocrinologist and HCP offices

• Manufacturing partners

• Develop and maintain professional relationships with AE's and manufacturing partners

• Provide clinical support and education to offices and patients that result in new CGM and insulin pump referrals

• Document office visits with notes in Salesforce and Keep Salesforce Calendar updated weekly

• Deliver, pre-pump education, pump training, and post-training follow-up

• Collaborate with and report patient status to prescribing HCPs

• Deliver CGM and insulin pump virtual and in-person in-services to physicians, educators, payers, and CCS staff

• Provide clinical training and education to: Sales, Enterprise Sales and Enterprise Customers, HCPS and Patients, and all CCS employees

• Complete documentation of all education sessions in Salesforce

• Participate in programs and in-house meetings on product information and new procedures

• Assist in the development of diabetes materials with Marketing

• Provide one-on-one training for employees as needed

• Attend Regional and National CCS Meetings and Trade Shows or events a requested.

• Maintain a high degree of confidentiality at all times due to access to sensitive information

• Maintain regular, predictable, and consistent attendance, with flexibility to meet departmental needs

• Follow all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements

• Abide by all regulations, policies, procedures, and standards

• Building Customer Loyalty: Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.

• Building Partnerships: Identifies opportunities and takes action to build and maintain strategic relationships between one's area and other teams, departments, customers, or organizations to help achieve business goals.

• Building Trust: Interacts with others in a way that gives them confidence in one's intentions and those of the organization.

• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers' and own organization's needs.

• Follow-up: Monitors the results of delegation, assignments, or projects; considers the skills, knowledge, and experience of the assigned individuals and the characteristics of the assignment or project.

• Gaining Commitment: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas and plans and modifies behavior to accommodate tasks, situations, and individuals involved.

• Initiating Action: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; being proactive.

• Sales Ability and Persuasiveness: Uses appropriate interpersonal styles and communication methods with prospects and clients to gain acceptance of products, services, and ideas.

• Organizational Fit: The extent to which an organization's mode of operation and values are consistent with the type of environment that provides personal satisfaction.