Customer Experience Specialist (Bilingual Spanish Required)

Metropolitan Jewish Health System
United States, New York, New York
Sep 10, 2025
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. Under the supervision of the Senior Customer Experience Program Manager, the Member Experience Specialist will manage member engagement outreach initiatives to directly inform and influence member satisfaction and Elderplan's customer service ratings. The Member Experience Specialist will use their customer service skills, patience, knowledge, understanding, and compassion to answer members' concerns. Partner with EP departments including Quality, Care Management, Service Operations, and Grievance and Appeals departments to track member feedback based on quality of service. Participate in designing and coordinating outbound campaigns based on program goals Support Customer Experience Manager to manage Member-to-Member Program Outreach and coordinate all logistics associated with Patient, Member, resident Advisory Councils. * Bachelor of Arts, Bachelor of Science in one of the following: fine arts, liberal arts, or counseling. * Work experience in community based organization, call center or member engagement a plus. * Excellent interpersonal, organizational communication and analytical skills. * Computer literacy with proficiency with Microsoft Office products is required. * Bilingual (English/Spanish) is required.