Operations Analyst - Global Resource Management

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Resource Management team is responsible for managing the staffing life cycle, globally, for services engagements. Resource Managers source and allocate consultants across Services roles. We do so by monitoring, validating and routing resource requests, focusing on increasing utilization of internal resources and customer success. Resource Managers drive alignment between collaborators (e.g. Services Leadership, People Managers, Account Partners and Project Team (Project Managers &/or Engagement Managers) in order to assign/staff Services engagements.

Key areas of responsibility include: Demand Management, Resource Management, Analysis and Narration of business health.

We are looking for someone with 2+ years of experience in a resource management role who has analytical and problem-solving skills that can balance multiple dynamic priorities. This role will see the Analyst take ownership of an Operating Unit, which includes building positive relationships with stakeholders and coordinating with other functions and understanding and articulating the demand vs supply , bench, risks and operating position.

• Reviewing pipeline/opportunities and projects - Comprehensive understanding of upcoming deal pipeline, closures, renewals and role requirements to ensure start dates align to available capacity

• Assignment planning/alignment - Named resources added and suggest resources where appropriate

• Opportunity closure data hygiene - Check resource requests to confirm status, date alignments and skills

• Resource capacity - Develop strong understanding of internal resource availability, skills and experience

• Identifying capacity shortfalls and evaluate/engage global alternatives and/or partner management

• Resource allocation - Managing, assigning and replacing resources

• Forecast review - Schedule management / load balancing

• Bench insights - Produce narrative on bench by resource / practice

• Utilization reporting - Write trend narrative on utilization

• Capacity reporting - Compose narrative on capacity plans, highlighting supply/demand or skills profile challenges

• Opportunity reporting - Provide reporting on open resource requests

• Centralize and lead regional staffing meetings with Services management to review and align resources against resource requests for current opportunities

• Assign staff to projects, balancing the needs of the project with the skills, availability and development needs of staff members

• Help to drive the utilization of the team by developing creative solutions to staff projects when resource availability is constrained

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.