New

Client First Center Advocate

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Cincinnati
Sep 07, 2025
Now Hiring: Customer Service Representative - Banking Support Are you a seasoned customer service professional with a passion for helping others navigate their financial journey? Join a dynamic team that's redefining excellence in banking support-where every interaction is an opportunity to build trust, solve problems, and make a meaningful impact. What You'll Do As a Customer Service Representative, you'll be the first point of contact for clients seeking assistance with their banking needs. Your role will involve: * Engaging with customers via phone, email, and digital channels (chat, social media). * Assisting with inquiries related to checking and savings accounts, online banking access, and foundational banking services. * Performing account transactions and maintenance with precision and care. * Striving for first-contact resolution by using your expertise and available resources. * Staying up-to-date on bank products, policies, and procedures. * Identifying sales opportunities and referring clients to the appropriate teams. * Escalating complex issues when necessary, while maintaining ownership of the customer experience. What You Bring We're looking for professionals who are not only skilled but also customer-obsessed. Ideal candidates will have: * Proven experience in customer service, preferably in a call center or financial services environment. * Strong multitasking abilities and attention to detail. * Excellent communication skills-both verbal and written. * A customer-first mindset with a drive to resolve issues efficiently and empathetically. * Familiarity with banking products and terminology is a plus. * Why Join Us?* At First Financial Bank, we don't just answer questions-we build relationships. You'll be part of a team that values integrity, innovation, and impact. We offer: * A supportive and collaborative work culture. * Opportunities for growth and advancement. * Training and resources to keep you sharp and confident. * A chance to make a real difference in people's financial lives. If you're ready to bring your expertise to a role that blends service, strategy, and heart-apply now and help us deliver banking excellence, one conversation at a time! Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cincinnati,OH. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.