New

Service Specialist

TEKsystems
$24.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
Sep 07, 2025
Description Job Schedule-8:00am-5:00pm CST 4 days in office/1 remote 8750 West Bryn Mawr Ave., Chicago, IL, 60631 Seeking a Service Specialist to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working talented professionals! JOB SUMMARY: The Service Specialist will serve as support service representative post-implementation. This role will be supporting timely and successful resolution of client needs and improving the overall client experience. The Service Specialist is expected to build maintain positive relationships with all stakeholders including our sales organization employer groups cross functional internal partners. They will act as the administrative support execute tasks and responsibilities. This position requires strong relationship management communication critical thinking project management and problem resolution skills to meet the diverse needs of our sales team and employer groups. RESPONSIBILITIES: - Act as first point of contact for all incoming employer-client agent calls on the Service phone line. Handle level 1 tasks which include but not limited to: limited policyholder terminations provide invoices re-enrollment reports provide payment status updates assist Customer Care with policy research group-level demographic updates policyholder demographic corrections or triaging these requests to the correct team. Sales Specialist will triage the request to the Service Consultant as necessary. - Consistently meets or exceeds expectations for departmental standards related to customer satisfaction quality average handle time auxiliary time after call work and other KPIs. - Liaison between external client and broker partners and internal home office colleagues via the Service email inquiries for level 1 tasks. Effectively communicate findings to the appropriate parties take initiative and follow-through as the liaison with other internal departments as necessary. - Provide on-going support to clients to ensure all questions or tasks are handled timely and professionally. Must develop a broad working knowledge of company policies procedures policy information/management and premium billing administration. - Maintain customer records update admin systems and ensure accurate and detailed documentation of account or policyholder updates/changes or interactions. - Develop and maintain a trust-based positive relationship and rapport with internal and external clients. - Perform other duties as assigned. SKILLS EXPERIENCE: - Excellent verbal and written communication interpersonal and customer service skills - Proficient computer skills and ability to quickly learn multiple systems. - Ability to structure and manage work across multiple functions. - Ability to build trust-based relationships. - Ability to identify issues remediation tactics and escalation paths. - Personal initiative and accountability. - Sound judgment and ability to problem solve. - Sound organizational and time management skills. - Ability to multi-task in an extremely fast paced environment. - Ability to prioritize and manage multiple priorities. - Proficient computer skills and ability to quickly learn multiple systems. COMPETENCIES: - Relationship-Builder - Is helpful respectful approachable team and service-oriented building strong working relationships and a positive work environment maintains an exceptional client service mindset. - Problem Solving - Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems issues and situations. - Continuous Learning - Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth. - Initiative - Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. - Adaptability - Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course. - Results Orientation - Effectively executes on plans drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving or failing to achieve desired results. - Values Orientation - Upholds and models company values and always does the right thing for the company colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company. - Detail Oriented - Has exceptional attention to detail and focus on accurate and timely delivery. EDUCATION: - 4-year college degree or equivalency strongly preferred equivalent work experience may substitute - Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred. Additional Skills & Qualifications Supporting day to day inquiries that come through the inbox and phone line. Phone skills critical. Policy holder terminations, providing invoices, answering billing questions, any additional servicing reports needed, payment status updates, policy research, group level demographic updates. 24 hour response time-time sensitive, able to respond in a timely manner. High volume inbox. Administrative exp helpful to ensure data is accurate Average incoming calls/emails 5-6 phone calls a day, mostly emails, about 20 total requests a day Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chicago,IL. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.