New

Telephony Technician

TEKsystems
$35.25 - $39.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Bridgeton
Sep 07, 2025
Description Job Summary We are seeking an experienced and motivated Telephony Technician to join our dynamic telecommunications team. This mid-tier role is the critical "boots on the ground" force responsible for the hands-on implementation, maintenance, and support of our enterprise telephony infrastructure. The ideal candidate is a proactive, personable, and highly skilled problem-solver who excels at resolving tier 1 issues and ensuring the stability of our voice communication systems. You will be the primary point of contact for onsite support, playing an instrumental role in daily operations and key projects, and serving as the essential link between our end-users and engineering staff. Key Responsibilities Serve as the first point of contact for all onsite, tier 1 telephony support tickets, providing timely and effective resolution for issues related to analog, digital, and VoIP phone systems. Expertly troubleshoot and repair all Layer 1 and Layer 2 connectivity issues, demonstrating a mastery of enterprise cabling infrastructure without the need for assistance. Manage the physical installation of telephony hardware, including receiving, racking, and powering equipment in data closets according to best practices, and preparing it for remote configuration by engineers. Play a key role in onsite projects, including new building setups, phone migrations, and user relocations, ensuring seamless transitions and minimal disruption. Provide clear, friendly, and comprehensive training to end-users on phone features, such as conferencing, call transferring, and pickup groups, across various platforms. A firm understanding of fundamental IP networking concepts and basic SIP terminology. Experience supporting users with Microsoft Teams voice integrations. Knowledge of Microsoft Teams Rooms. Familiarity with VoIP platforms, specifically 8x8 and Avaya. Previous experience providing technical support for contact center agents. Working knowledge of modern IP phones (e.g., Poly Edge series) and common headset devices. Understanding of analog FXS devices and their physical connectivity requirements in a VoIP environment. Previous experience implementing or supporting audio visual conference room solutions and the various hardware components, TV's, projectors, HDMI over Cat6 extenders. Assist end-users with telephone-related questions and issues for Microsoft Teams, 8x8 Work (PC and mobile), and other integrated applications. Maintain meticulous notes and update technical documentation using Microsoft Word and Excel to ensure records are accurate and current. Collaborate effectively with Telephony Engineers, providing onsite support and intelligent assistance for more advanced troubleshooting scenarios. Qualifications and Skills 3-5 years of direct experience in a telecommunications role. Expert-level knowledge of enterprise cabling infrastructure, including termination types, closet layouts, and industry best practices. Proven ability to independently trace, diagnose, and resolve complex Layer 1 issues across a large-scale network. Exceptional interpersonal and communication skills, with a genuine ability to interact positively and effectively with all end-users. A strong, self-starting "get things done" attitude, with the ability to manage time and tasks efficiently with minimal supervision. Proficiency in the Microsoft 365 suite, particularly Word and Excel, for documentation and reporting. Skills* VoIP, telecom, Avaya, troubleshooting, telephony, telecommunication, phone support Physical Demands & Expectations Ability to lift and carry equipment weighing up to 50 pounds Ability to work in confined spaces and non-traditional work environments Remain up to date on the latest VOIP technologies. The role may include on-call support rotation. The candidate should be comfortable working in a fast-paced and dynamic environment. Pay and Benefits* The pay range for this position is $35.25 - $39.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bridgeton,NJ. Application Deadline This position is anticipated to close on Sep 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.