Starlink Enterprise Account Lead, Europe

STARLINK ENTERPRISE ACCOUNT LEAD, EUROPE

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive, process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Europe with Starlink.

RESPONSIBILITIES:

• Serve as a primary point of contact for a portfolio of enterprise customers and resellers across Europe, owning account support and operational follow-through from contract signature through successful onboarding and lifecycle management
• Build productive and professional relationships with partners, helping navigate complex regulatory, invoicing, and logistical environments unique to the European market
• Deliver exceptional customer service by proactively identifying and resolving issues related to shipments, invoicing, service activation, and ongoing operations
• Manage internal processes and updates across multiple stakeholders, ensuring effective communication and prioritization of customer needs
• Monitor and support the operational health of assigned accounts, including product and service satisfaction, timely collections, and regulatory compliance
• Translate customer feedback and recurring challenges into clear recommendations for tooling or process improvements
• Execute key account management tasks with growing autonomy, while maintaining high accuracy and responsiveness to tactical guidance
• Support development of European market-specific playbooks, workflows, and enablement materials as part of a broader team effort to scale the business in the region

BASIC QUALIFICATIONS:

• Bachelor's degree in business, engineering, or related field; OR high school diploma/equivalency certificate and 2+ years of professional experience
• 1+ year of experience in a customer-facing, consulting, or project management role

PREFERRED SKILLS AND EXPERIENCE:

• Strong written and verbal communication skills in English; additional European language skills a plus
• Experience managing multiple projects and priorities in a high-growth, cross-functional environment
• Prior experience supporting partners, distributors, or resellers by managing multiple projects and delivering under tight time and resource constraints
• High attention to detail and ability to communicate effectively with both technical and non-technical stakeholders
• Comfortable working with internal systems and tools to document, track, and execute operational tasks
• Demonstrated ability to manage through ambiguity and propose pragmatic solutions
• Strong empathy, ownership mindset, and desire to contribute to a growing global team

ADDITIONAL REQUIREMENTS:

• Availability and willingness to travel as needed across Europe to customer sites and internal meetings
• Must be available to work extended hours and/or weekends as needed to support time-sensitive operations.

COMPENSATION AND BENEFITS:

Pay range:
Starlink Enterprise Account Lead: $90,000.00 - $125,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.