Team Lead, Collections

The Team Lead, Collections is responsible for helping clients resolve past due account balances. The scope of this job includes working across internal teams to gather accurate details about specific situations to drive resolution and collect payment and managing a small team of collections professionals.

This position is based at WellSky's World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Communicate effectively with clients regarding their account balances, and provide copies of open invoices, account ledgers, contracts or any other backup related to account balances to clients and internal teams, as requested.
• Collect payment information from clients and work with accounts receivable to process payment.
• Effectively manage collections related issues to drive resolution.
• Work across departments to research and resolve escalated client disputes while maintaining a positive relationship.
• Work with leadership to standardize and improve processes across the collections function and own broader team projects, as needed.
• Provide direction to team of collection specialists, including workflow and schedules, and ensure all applicable metrics are met.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's degree or equivalent work experience
• At least 1-2 years of relevant work experience
• At least 0-1 years of relevant management work experience

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

#LI-OF1

#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year