Field Service Representative

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Reporting To:

Work Schedule:

• Assess and respond to product or system critical situations in a timely,professional manner
• Diagnose complex technical problems, collect relevant diagnostic data,clearly communicate the issue to engineers and managers, and implement solutions
• Train personnel in the operation of Moog hardware/systems for fieldoperation.
• Responsible for systems and components with hardware values rangingfrom $5K to $1.5M
• Ability and willingness to travel/deploy to OCONUS locations with minimum notice for extended periods up to one year (or more if desired).
• Perform field installations, maintenance, repairs, retrofits, and otherservice-related activities at customer's facilities/field locations
• Inspect and verify completed field work to ensure operational and safetyintegrity of serviced equipment
• Assist in the definition and procurement of appropriate spares, tools,and equipment to support anticipated field servicing requirements of Moogproducts
• Inform Engineering and Management of potential performance, service life,misuse, and safety issues based on service history and field observations/customer feedback

• Previous experience working as an FSE/FSR
• Prior deployment experience working and living in austere environments/locations as a military member or defense contractor (culturally savvy)
• US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Electrical, Avionics, Weapons, Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems
• Participates effectively in issue tracking and field experienceinformation sharing
• Represents the organization in providing solutions to difficult technicalissues associated with specific products and processes
• Possesses strong human relations and communication skills necessary tointerface with a wide range of technical and non-technical customers at allorganization levels
• Refined interpretive, analytical, and diagnostic skills specific tosystems involving electrical, mechanical, and computer interfaces.
• Skilled and/or knowledgeable in the use of various types of electronicand mechanical assembly, test, and measuring equipment/processes.
• Ability to quickly develop a sound working knowledge of Moog products andapplications with minimal engineering documentation and short production runquantities and schedule constraints
• Practical working knowledge of MS Word, Excel, PowerPoint, Outlook
• Possess a valid US Driver License and Passport
• The position requires the ability to obtain a U.S. DoD Security Clearance and access to U.S. export-controlled information.

• Previous experience working on Mobile-Low, slow, small-unmanned aircraft Integrated Defeat System (MLIDS) is highly desired.
• Previous experience with crew-served weapons, medium caliber weapons, laser-guided rockets, and/or missile systems, is a plus.

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts

• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance

• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages

• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs

• Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.

Salary Range Transparency:

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.