Technical Account Manager

The Opportunity:

As a Technical Customer Growth Manager, you will lead pre-sale expansion and mission enablement across our U.S. defense and national security customers. This role will drive platform adoption, unlock new use cases, and ensure our technical solutions align with mission-critical outcomes. You'll leverage your deep technical fluency, customer empathy, and a clear understanding of the federal defense ecosystem, particularly in AI/ML, data platforms, or cloud-native systems. This position is located in Mclean, VA.

What You'll Do:

• Serve as the trusted technical advisor to DoD customers, translating platform capabilities into mission value.

• Identify and execute, pre-sell, upsell, cross-sell, and renewal strategies based on evolving program needs and user behavior.

• Lead technical workshops, architecture reviews, and solutioning sessions with uniformed personnel, program managers, and technical stakeholders, to ensure adherence to client standards for cyber security and platform deployment pipelines.

• Develop tailored success plans to accelerate onboarding, adoption, and measurable mission outcomes.

• Partner with product technical leads, serving the federated TAMs, to coordinate customer technical knowledge sharing and issues.

• Monitor usage patterns, telemetry, and system logs to identify opportunities for deeper integration or feature adoption.

• Deliver quarterly mission enablement reviews and readiness assessments.

• Collaborate with internal product, engineering, and field operations teams to resolve technical blockers and influence product direction.

• Ensure all technical engagements align with ATO, FedRAMP, and other compliance standards.

• Coordinate with security and compliance teams to navigate classification, data sovereignty, and access control requirements.

• Support proposal development and contract modifications with technical content and scoping.

Join us. The world can't wait.

You Have:

• 5+ years of experience in technical customer-facing roles within federal or defense programs such as Solutions Architect, Forward-Deployed Engineer, or Customer Success Engineer

• Experience with secure cloud environments, such as AWS GovCloud or IL5/6, AI/ML platforms, data pipelines, or C4ISR systems

• Ability to brief both program leads and technical operators

• Secret clearance

• Bachelor's degree

Nice If You Have:

• Experience working with the Department of Defense, intelligence community, or federal civilian agencies

• Experience with programs using JAIC, JADC2, Zero Trust, or ABMS-aligned technologies

• Experience with tools such as Palantir, Databricks, Snowflake, Kubernetes, or DoD mission data stacks

• Knowledge of STIGs, RMF, DevSecOps, or classified system accreditation

• Possession of excellent verbal and written communication skills, including storytelling skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.