Education Specialist 2 and Front Desk Coordinator

M_Otolaryngology

Full Time

85986BR

Job Summary

Involves designing, conducting, promoting, evaluating and supporting health professions education programs in compliance with organizational objectives and nationally accepted accreditation standards and requirements. Supports learners (including but not limited to faculty, residents, clinical fellows, graduate or undergraduate learners, practicing or licensed professionals) in areas such as curriculum, teaching and learning activities, scheduling, core competencies, assessment and evaluations. Coordinates all activities associated with ongoing administration of health professions education programs.

Applies acquired skills, process, and policy knowledge to support professional health education program learners. Coordinates program operations, which include teaching and learning activities, program curriculum, learner scheduling, maintaining databases, tracking learner compliance, and program accreditation.

The Education Coordinator will provide administrative and analytical support to the UCSF Otolaryngology Education
Office. Responsibilities include support to the residency and fellowship programs in concert with the lead Education Coordinator; coordination of 35-40 annual departmental events; coordination of the medical student rotations; coordination of courses in the department's dissection classroom; and coordination in planning educational offerings by individual divisions in the department.

The coordinator will also be responsible for handling all front desk reception activities. Coordinates all receptionist front desk activity including greeting and triaging patients and visitors and all front desk administrative functions, scheduling faculty meetings, and meeting room scheduling activity.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Department of Otolaryngology-Head and Neck Surgery (ONHS) at the University of California, San Francisco is a recognized leader in clinical care, research, and education. The Department of ONHS consists of 9 clinical divisions performing ~83,000 procedures including General Otolaryngology; Pediatric Otolaryngology; Head & Neck Oncologic Surgery & Endocrine Surgery; Laryngology; Otology/Neurotology, & Skull Base Surgery; Rhinology & Sinus Surgery; Facial Plastics & Reconstructive Surgery; Sleep Surgery; and Audiology. Outpatient and inpatient clinical activities are performed across 7 sites across the SF Bay area - Mt. Zion, Mission Bay, Benioff Children's Hospital Oakland, Zuckerberg San Francisco General, San Francisco VA, Redwood Shores, and Berkeley Outpatient Clinic. The Department of OHNS also consists of 5 research laboratories with ~$11M in sponsored research revenue in FY24/FY25 - Coleman Memorial Laboratory, Speech Neuroscience Laboratory, Epstein Laboratories, Head & Neck Cancer Research, and Skull Base and Cerebrovascular Lab.

The department consists of approximately 50 faculty members and 105 non-faculty academic and staff employees, including postdocs, visiting scholars, clinical volunteers, emeritus faculty and staff volunteers, 25 residents & 4 fellows, with a total annual budget of ~$44 million. The department has experienced rapid growth and has increased faculty by >20% in the last year. Additional recruitment and lab expansions are planned over the next three years.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum of 1+ years of related experience
• Skills to learn organization-specific and other computer application programs.
• Basic communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Ability to use sound judgment in responding to issues and concerns.
• Basic program and project management skills.
• Good to strong knowledge and skills with relevant business software systems; i.e., Word, Excel, PowerPoint, Outlook
• Excellent written & verbal communication
• Demonstrated excellent attendance & reliability
• Ability to manage complex schedules and meeting requests

Preferred Qualifications

• Experience in organizing educational events
• Demonstrated accountability, creativity, flexibility, initiative, and problem-solving orientation
• Some experience working with/tracking budgets

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

004484 HEALTH PROFNS EDUC SPEC 2 CX

Job Category

Administrative Support, Education

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mount Zion (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F - 8:00-5:00 (this position is 100% on-site)