Dining General Manager

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Position Open To:

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Weekly Scheduled Hours:

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Earliest Start Date:

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Position Duration:

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Job Details:

BENEFITS: UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage

• Free Capital Metro bus rides

• Retirement contributions

• Paid vacation, sick time, and holidays

• Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

The General Manager plans, directs and controls a large residential dining hall or multiple dining retail units as set out by the Assistant Vice President Dining. This role is responsible for analyzing all financial reports for their assigned dining unit(s) and ensuring compliance with University Housing and Dining (UHD) 5 Star standards of excellence with regard to customer service, cleanliness and quality. The General Manager will implement strategies to increase efficiency, maintain quality, and ensure continuous improvement.

• Plan, implement, and review strategy for operations to achieve budgeted goals for all units under responsibility. Develop and monitor Key Performance Indicators (KPI's) for units to track business trends, review plans for course correction with direct supervisor. Responsible for analyzing financial reports for areas of responsibility, as well as reviewing all financial measurements with the supervisor to optimize labor and food costs, and improve operational efficiency while maintaining high-quality service. Work with supervisory staff on P&L analysis and strategy development that ensures operations remain within budget. Participate in budgeting, financial planning, and cost-control initiatives that support UHD goals, student needs and financial sustainability.

• Lead, mentor, and develop a team of managers, supervisors, line staff, and student workers. Motivate and inspire employees to achieve high performance and operational excellence. Participate in the recruitment, training, and retention of staff while fostering a collaborative and engaged work environment. Provide leadership and direction to managers with regards to financial targets and tracking, customer service goals, and HR related responsibilities. Enforce, review, and interpret safety and sanitation policies and procedures.

• Drive a customer centric culture that focuses on turning customer interactions into customer experiences. Enhance customer service and student engagement through innovative dining programs and a 5-Star approach. Develop and maintain relationships with student organizations, staff, campus stakeholders, and administration. Participate in Dining Advisory groups and customer focus groups with an eye on improving the overall experiences of our campus customers. Promptly respond and effectively resolve customer concerns.

• Participate in strategic planning and concept changes that enhance the dining experiences. Ensure high quality food and presentation during service. Collaborate closely with UHD Culinary leadership to ensure menu offerings reflect student preferences and needs. Provide oversight of inventory and ordering of food, supplies, and equipment. Provide guidance to staff regarding all local, state and federal agencies regulations concerning safety, health and sanitation regulations. Maintain active Manager Food Handlers Certification.

• Represent the culture and values of UHD and UT at all times. Interact with the public, coworkers, and vendors, with respect, empathy and professionalism. Communicate respectfully at all levels and with everyone you encounter. Collaborate with dining leadership and UHD marketing in the development of marketing and communication plans to ensure customers are well informed of the services, special events, and meal options available in the dining unit. Work with other UHD departments and university stakeholders to support the broader UHD and campus mission and vision. Other duties as assigned.

• Bachelor's Degree in business, food and nutrition, or a related field.

• At least 4 years supervisory experience in food management in a large-scale food preparation or service operation.

• Experience with operating standard cooking equipment.

• Ability to complete and maintain active Manager Food Handlers Certification throughout employment.

Relevant education and experience may be substituted as appropriate.

• Five or more years of supervisory experience in food management in a large-scale food preparation or service operation.

• Experience using a computer menu management system similar to FoodPro and/or Chef-Tec.

• Experience working in a large university setting.

• Bilingual in Spanish.

• Experience using Microsoft Office and computer systems.

• Knowledgeable in all aspects of proper sanitation, food storage, and kitchen safety.

• Professional demeanor and ability to work with a large staff and customer base.

$65,000+ depending on qualifications

• Uniforms and/or personal protection equipment (furnished).

• May work around standard office conditions.

• Climbing Stairs.

• Use of manual dexterity.

• Climb a ladder.

• Lifting and moving.

• Repetitive use of keyboard at a workstation.

• May work in all weather conditions.

• Monday - Friday, 9:00AM - 6:00PM; including some weekends and evenings. Workdays, area, and hours may change due to the needs of the business.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.