APS Supervisor

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: September 8^th, 2025, or upon receipt of 50 applicant submissions

Adult Protective Services (APS) Supervisor

Salary Range: $74,235.20 - $88,400

Job Summary: Under direction of the APS Director, the APS Supervisor is responsible of supervising a team of Human Service Workers responding to calls of risk, safety, and well-being. This position assigns cases, directs workflow, provides guidance, coordination with Corp counsel, completes performance evaluations, monitors purchases, and attend meetings. The APS Supervisor also reviews completed work for soundness of judgement, conclusion, adequacy, and conformity to WI Adm Code Chapter 55.

Job Duties:

• Assign and monitor Watts/Guardianship cases of Human Service Workers to ensure quality, quantity, and timeliness. Review work for accuracy and completeness. Return work assignments with recommendations for proper completion.
• Distribute cases to Human Service Workers per their individual identified strength working with various customers in need of services, i.e. State Centers and Behavioral Health customers. Stay informed of policies and procedures.
• Meet with Human Services Workers to determine status of cases, problems encountered relating to cases, alternative solutions, action steps, appropriate referrals, and guidance in unusual and non-standard situations. Teach and coach staff.
• Meet with the Court Related Program Manager for problem solving, guidance, and direction.
• Review and monitor Purchase of Service cases for contract compliance. Communicate with contractors for admissions and discharges of customers. Complete reports and approve payments as needed for contractors.
• Prepare required documents for performance evaluations. Meet with staff to discuss and monitor performance evaluation goals as well ass provide performance feedback. Document causes for disciplinary action, when appropriate.
• Perform other duties as assigned.

Minimum Qualifications:

• Current resident of the State of Wisconsin
• Valid Wisconsin Driver's License able to be maintained throughout employment
• Bachelor's Degree from an accredited college or university is required. Preferably in a Social Services related field.
• At least three (3) years of experience working in Social Services is required. Experience with safety/protective services and/or court is preferred.
• At least one (1) year of supervision experience is required.
• Social Work Certification is preferred.

Knowledge, Skills, and Abilities: Skills needed for success in this role include customer focus, excellent verbal communication skills, patience, ability to write succinctly, professionalism, critical thinking, strong organizational skills, and time management skills. The ability to work collaboratively with other units and organizations within and throughout the county.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.