Medical Records Clerk

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Medical Records Clerk - 1^st Shift

Behavioral Health Services

Hourly Pay Range: $14.87 - $22.28

Closing Date: 9/4/2025 or upon receipt of the first 50 applications

Job Summary: The role of the Medical Records Clerk is to ensure the completeness, accuracy, and privacy of all client's medical records. This position involves record control, client registration, insurance verification, release of information, HIPPA regulations, customer service, processing of legal documents and Electronic Medical Records (EMR). The Medical Records Clerk is responsible for routing and maintaining all medical information. This role will complete the registration function supporting Community Access to Recovery Services (CARS), Community Reintegration Center (CRC), Comprehensive Community Services (CCS), Comprehensive Community Mental Health Services (CCMHS), Matt Talbot Recovery Services, and any future providers in need of the function. The Medical Records Clerk will complete all fiscal insurance and consent information, entering the data into the Behavioral Health Services Electronic Medical Records system (Avatar). All staff are required to work holidays and weekends on a rotation schedule. Staff may be subject to mandating.

Essential Responsibilities:

• Perform assigned clerical tasks as needed. Maintain the EMR files for all patients, including opening and closing of episodes of care, diagnosis, and entering fiscal insurance data. Enter and verify client information. Perform insurance verification, legal processing, and release processing.
• Enter accurate client information into the system to open new accounts or episodes in existing client chart.
• Add insurance information into Avatar and scan to chart. Update all demographics at this time.
• All staff on duty cover reception and incoming phone calls, inquires, registration, release of information, direct calls, and take messages. Receive release of information requests. Complete registrations received via registration line. Update logs of all registrations and requests.
• Assist public requests, process faxes, sort and distribute mail, and process alerts and record requests. Maintain and update fax log daily.
• Manage outside scanning coming in the shared email. Granite Hills Hospital, CARS, CRC, Registration, CCS, CCMHS, Matt Talbot Recovery Services, and other facilities information pertaining to the medical record or insurance verifications.
• Responsible for all incoming medical and legal documents processing.
• Assisting providers, finding paperwork, assisting in completing records.
• Knowledge of HIPPA rules and regulations. Following all guidelines in place.
• Perform all other duties as assigned.

Minimum Requirements:

• Current resident of Wisconsin.
• Possession of a High School Diploma or GED Equivalent.
• At least one (1) year of related work experience.
• Basic Knowledge of all related computer and software applications, such as word processing and spreadsheets.
• Basic Knowledge of EMR Scanning.
• Able to lift/carry 20 lbs and push/pull 30 lbs.
• Willing and able to work rotating holidays and weekends.

Preferred Qualifications:

• Knowledge of HIPPA rules and regulations.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.