Lead Case Manager (for current CSP staff only)

Lead Case Manager - CSP

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  Provide ongoing leadership assistance to the Clinical Coordinator

  
  
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  Exhibit knowledge of evidence-based practices such as motivational interviewing and trauma informed care

  
  
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  Attend/participate in client staffings with CSP Psychiatrists

  
  
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  Assist in writing Chapter 51 Commitment extensions

  
  
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  Coordinate/update team routes, client schedules, and client coverage

  
  
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  Track team paperwork due dates and provide reminders to staff

  
  
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  Assist in scanning and uploading documents for BHD review

  
  
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  Work in the office at least three days/week

  
  
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  Maintain a small caseload and participate in regular case manager duties:
  

  
  
  
  
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    Provide ongoing assessment and treatment planning, case management, supportive psychotherapy, symptom management, medication monitoring, and crisis intervention including afterhours hotline coverage to clients with serious and persistent mental illness and co-occurring substance use

    
    
  
  
  
  
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    Support clients' recovery through activities of daily living to include coaching and hands-on assistance in the areas of housing, money management, vocational/educational pursuits, and scheduling/transportation to appointments

    
    
  
  
  
  
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    Work as a member of an Assertive Community Treatment (ACT) team addressing all client needs while utilizing the ACT treatment modality
    

    
    
    
    
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      Participate in group facilitation (as determined by supervisor)

      
      
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      Responsible for care coordination with clients' natural supports

      
      
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      Work with ACT teammates to complete all assigned and non-assigned tasks as part of client treatment

      
      
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      Assessment, referral, and assistance with client healthcare needs

      
      
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      Maintain frequent and effective communication with ACT team members at all times as determined by team members and corresponding Clinical Coordinator, ranging from sending and checking emails, answering phone calls, checking voicemail, etc.

      
      
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      Work with team members to complete required 1:1s with clients

      
      
    
    
    
    
  
  
  
  
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    Assessment and coordination of substance use treatment services

    
    
  
  
  
  

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  In absence of the CC, act as the leader of the team - lead meetings as scheduled, provide guidance to team if another CC is not available, etc.

  
  
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  Maintain accurate and timely documentation in the form of assessments, treatment plans, crisis plans, progress notes, etc. as required by agency policy and DHS 63
  
  

  
  
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  Accurately manage distribution of client funds when warranted

  
  
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  Complete home visits and transportation of clients in the community using personal vehicle or agency van

  
  
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  Attend and participate in training/in-services

  
  
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  Work some weekends and holidays on a rotating basis as required

  
  

Minimal Qualifications:

• Bachelor's or Master's degree in a Behavioral Science (psychology, educational psychology, social work, counseling, marriage and family, etc.) required
• Experience in the human services field working with adults diagnosed with severe and persistent mental illness required
• Meet all WCS and contractor requirements for criminal and caregiver background checks, references, and driver's record check.
• Valid driver's license, automobile, and sufficient auto insurance to meet agency requirements.

Personal Attributes: Follow agency Code of Conduct and Leadership Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

Knowledge, Skills, and Abilities: Possess excellent clinical skills, especially related to mental health and substance use disorders. Have knowledge of DSM V and psychotropic medication/side effects. Ability to communicate and work effectively in a positive manner with staff and clients. Possess excellent leadership skills to be able to cross train and/or cover for the Clinical Coordinator in her/her absence. Ability to respond appropriately in crisis situations. Possess excellent organizational and computer/typing skills. Effective time management skills and the ability to multitask. Ability to assist clients with activities of daily living such as shopping, cleaning, and cooking. Ability to set professional boundaries with case managers, support staff, clients, etc.

Working Conditions: Work is performed in the office, the community and in clients' homes; clients may be unstable and symptomatic at times; hours average at least 40 hours per week; flexible work schedule includes some weekends, after hours hotline coverage, and holidays.

Physical Demands: Position is mobile with time spent in the community, including transporting clients, home visits and attending meetings; driving throughout Milwaukee County; must be able to go up and down stairs and lift and carry 20 pounds.