Major Data Center Account Representative

The Major Data Center Account Representative serves as a single point of contact for Major Data Center Customers. This person is responsible for dealer performance, customer satisfaction, product support coordination, customer support, customer issue resolution, product support sales and pricing. The MDCAR develops and maintains Thompson Power System's relationship with the Data Center and with Caterpillar. Managing these relationships and seeing that the customers' needs are met and exceeded is the primary focus.

Administrative:

• Reviews and manages key contract and document review
• Monitors and manages Accounts Payable and Receivable to ensure they are current
• Documents and produces product support sales quotations for customers
• Analyzes product support sales opportunities with assigned accounts
• Supports EPG Project Engineers/Managers during delivery and commissioning of new prime product

Organizational:

• Manages Thompson's service delivery to facilitate customers' stated business requirements and expectations
• Communicates project updates and customer issues with the appropriate groups internally and externally
• Leads the Thompson resources to support the customer by coordinating with Thompson product support, Caterpillar and the Customer

Interpersonal:

• Works in a cooperative manner with team, superiors, customers and vendors
• Supports and promotes Thompson's Safety Culture

Customer Relations:

• Manages the overall relationship regarding Thompson and the customer
• Works with site FTM to manage and meet commitments, requirements and expectations
• Informs the customer about new capabilities and developments within Thompson's organization and proposing ideas and solutions that will benefit the customer

• Acts as key negotiator on all commercial aspects of assigned accounts
• Responds promptly to phone calls or email requests
• Provides prompt identification and resolution of service delivery issues
• Travels to local sites, national meetings and witness testing

Technical:

• Resolves customer technical situations by coordinating responses directly with Thompson Technical Communicators and Caterpillar.
• Seeing customer technical issues through and supporting resolutions by utilizing available resources.