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Case Manager - Resource Center

Community Teamwork
life insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Massachusetts, Lowell
Aug 27, 2025

Case Manager - Resource Center

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees dedicated to reducing barriers and creating opportunities for low-income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:



  • Pay starts at $24.34
  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 12 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week


We are seeking a Case Manager - Resource Center who will be responsible for providing case management to clients and their families. Provide advocacy, support, and referral information and assist clients and families to overcome barriers to become self-sufficient.

Responsibilities include:



  • Complete intake and needs assessments with each family, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
  • Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
  • Help clients build self-sufficiency plans.
  • Assist clients to transition to self-advocacy roles.
  • Provide comprehensive information and training about CTI Programs and services.


Qualifications:



  • Prior related experience required
  • High School Diploma or Equivalent required
  • Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
  • Demonstrated knowledge of community resources available to low-income individuals and families.
  • Excellent customer service, organizational, oral and written communication skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Proficient computer skills required in basic computer software and data collection systems.
  • Excellent crisis management skills.
  • Ability to maintain accurate records and confidentiality of information.
  • Excellent attention to detail.
  • Valid Driver's License
  • Bilingual (English/Spanish, English/ Haitian-Creole, English/Khmer, English/Portuguese) preferred.


Equal Opportunity Employer Vets/Disabled.

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.

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