Implementation Director

The Director of Implementations will guide the delivery of services and technology to one or more clients by planning and managing implementation activities from point of sale through production verification.

Project Management - Coordinates/manages the implementation effort by ensuring organizational execution against the defined work-plan
• Identifies and initiates joint Cotiviti and client teams to establish medical policy, integrate applications, establish invoicing, test configuration and interface, train end users and to communicate to internal and external audiences. Establishes internal Cotiviti team to ensure coordination of all delivery activities through weekly meetings. Establishes project notebook and work schedule based on scope of services. Ensures Cotiviti and client buy-in to project plan and milestones. Ensures work of each Cotiviti and client committee progresses as scheduled against the plan. Coordinates, facilitates, and documents client-facing meetings for medical policy, technology, communication & training, finance, and testing committees. Ensures follow-through against commitments made by Cotiviti and client resources. Identifies, tracks, and ensures closure of all implementation related issues across all aspects of delivery. Reports status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis. Delivers projects in conjunction with the client, balancing scope, schedule, resources and quality. Fulfills delivery responsibilities as outlined in the Implementations Responsibility Matrix.
• Client Relationship Management
  • Establishes outstanding professional relationships within each of the client departments participating in the implementation, medical policy, claims, provider relations, corporate communications, information technology, and finance/actuarial. Serves as the key day-to-day client contact to present a consistent primary point of contact with Cotiviti. Identifies opportunities to expand the scope of our business relationship with the client and communicates opportunities to the VP of Implementations for pursuit. Leverages the VP of Implementations to solidify relationships with client executives not involved with the implementation on a daily basis.
• Transition to Client Services and Network Operations
  • Ensures client operational cycles are understood and supported by Cotiviti. Integrates and effectively transitions to the Client Services Manager to provide a seamless transfer for on-going business support. Integrates and effectively transitions to Network Operations to ensure seamless transfer for on-going technology support.
• Implementation Process Improvement
  • Undertakes process and departmental improvement projects identified individually, as a team or as assigned by the VP of Implementations. Coordinates process improvement initiatives with other team members and organizational components.
• Other Related Responsibilities
  • Completes other assignments and initiative-based projects balancing company need, individual skill-set, and individual desire. Other duties as assigned.
• Communicates with Impact
  • Presents information and ideas in a thoughtful and compelling manner; is clear and concise in verbal and written communications. Shares information freely and speaks openly and honestly. Seeks to understand the perspectives of others.
• Drives and Delivers
  • Results Sets clear priorities, takes action, stays focused, and overcomes barriers to deliver expected results
• Leads Change
  • Sees emerging patterns and opportunities, and adapts quickly and easily to new information, changing conditions or unexpected events. Facilitates and communicates change across the team or organization to drive adoption.
• Solves Problems and Makes Good Decisions
  • Evaluates critical information needed to understand problems, determine probable causes, and develops workable solutions. Accurately assesses the costs, benefits, and risks associated with alternative courses of action and makes high quality and timely decisions.
• Lives Our Values
  • Behaves in a way that consistently demonstrates commitment to Cotiviti values.
• Builds and Enables Great Teams
  • Attracts and selects strong talent; provides guidance, feedback, coaching, and development to help people succeed and grow; recognizes and rewards exceptional performance.
• Shapes the Future
  • Recognizes trends and their impact on the business. Accurately forecasts opportunities and obstacles, clearly defines a future state, sets the direction, and lead others toward the goal. Communicates the purpose and strategy in a way that inspires people to embrace it and make it their own.

• Complete all responsibilities as outlined in the annual performance review and/or goal setting. Required
• Complete all special projects and other duties as assigned. Required
• Must be able to perform duties with or without reasonable accommodation. Required
• This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Required

• Bachelor's Degree.
• PMP Certification preferred.
• 6+ years of experience with program and complex project management, matrix management, client-facing service delivery, health plan systems delivery, and custom or packaged application delivery.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Visio, Project).
• Professional with the ability to properly handle confidential information.
• Ability to work well independently and in a team environment.
• Ability to handle multiple tasks, prioritize and meet deadlines.
• Ability to work within a matrix organization.
• Excellent written and verbal communication skills.
• Must have ability to positively handle/manage stress, such as high work volume and frequent change.
• Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.

Mental Requirements:

• Critical Thinking: Ability to think critically and evaluate information objectively, considering different perspectives and potential implications before drawing conclusions or making recommendations.
• Attention to Detail: must have a keen eye for detail to ensure accuracy in data analysis, interpretation, and reporting.
• Quantitative Aptitude: Strong numerical skills are essential for conducting quantitative analysis, working with statistical methods and models, and manipulating data using mathematical operations.
• Data Interpretation: skilled in interpreting data visualizations, charts, graphs, and other forms of data presentation to extract meaningful insights and communicate findings effectively.
• Communication Skills: Effective communication skills are crucial for conveying complex technical concepts and insights to non-technical stakeholders clearly and understandably through written reports, presentations, and verbal discussions.
• Curiosity and Learning Agility: A strong desire to learn and explore new methodologies, techniques, and tools in the field of data analysis and insights generation is essential for staying current with industry trends and best practices.
• Resilience: The ability to handle pressure, adapt to changing priorities, and overcome setbacks is important in a fast-paced and sometimes ambiguous analytical environment.
• Ethical and Integrity: Upholding ethical standards and maintaining integrity in handling sensitive data and information is paramount for building trust and credibility in the insights provided

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Must be able to provide a dedicated, secure work area.
• be able to provide high-speed internet access / connectivity and office setup and maintenance.
• No adverse environmental conditions expected.

Base compensation ranges from $122,000 to $155,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

This role is based remotely and all interviews will be conducted virtually.

Date of posting: 08/25/2025

Applications are assessed on a rolling basis. We anticipate that the application window will close on 11/24/2025, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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