Recovery Operations Manager

As part of the Subrogation Division, the Team Operations Manager in the subrogation pod structure oversees the operational efficiency and performance of the pod ensuring the team meets its goals for productivity, quality and recovery outcomes. This role involves managing processes, resources and cross-functional collaboration to optimize the subrogation workflow.

What you'll do

• Act as the primary liaison between the pod and other departments, such as Finance and Client Success ensuring seamless communication and collaboration
• Monitor and evaluate the performance of pod members ensuring the meet individual and team goals by reviewing performance metrics and trend analysis
• Establish clear, measurable goals for the pod aligned with company objectives
• Ensure proper staffing, workload distribution and resource availability for efficient operations.
• Design and implement workflows to streamline the subrogation process, reducing bottlenecks and inefficiencies.
• Identify and integrate new areas of automation to enhance productivity and accuracy.
• Regularly review and update processes to improve recovery rates and operational efficiency.
• Ensure the pod adheres to organizational policies, industry standards, and legal regulations.
• Identify low performers in a timely manner and bring those individuals to the attention of the Director, Team Operations. Work with the Human Resources Department and the Team Leaders to put in place corrective plans of action and/or Performance Improvement Plans
• Communicate and coordinate any disciplinary issues with Director and People Operations
• Exhibit positive energy as an example to staff in their efforts to meet goals and embrace change
• Perform other Special Project and functions as may be required from time to time at the discretion of management.

What experience you bring

• Bachelor's Degree or equivalent experience in the health insurance, legal, property casualty or related fields.
• Strong training, coaching, mentoring and interpersonal skills
• Minimum of 1 year of file handling experience with strong operational performance and demonstrated quality in files handled.
• Ability to work independently with minimal supervision.
• Excellent time management and prioritization skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Possesses excellent skills in verbal and written communication.
• Must maintain confidential information.
• Demonstrates integrity and honesty in all aspects of job performance.
• Maintains a professional demeanor in all communications.

What's in it for you

• Flexible Time Off (FTO), Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

At Machinify, we're reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we're passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our People Operations team atMachinify_Careers@machinify.com. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/

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