New
Patient Service Center Representative
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![]() United States, Nevada, Las Vegas | |
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*Position:* Patient Service Center Representative
*Work enviroment: *In office with potential of turning* *Hybrid (Once you have completed all of the training onsite 4+ weeks potential to go hybrid) *Pay: *$20-$21/hr *Location/Address:* Las Vegas, Nevada, 89113, United States *Schedule:* In office!! May go to hybrid once they go perm but don't over promise - will be based on performance and a tiered structure based on tenure to qualify training hours - 8am - 4:30pm out of training - 7am-7pm window of availability required, will work an 8 hour shift between those hours, M-F. will not change or rotate once schedule is set May offer OT as needed but never mandatory *Job Description:* Inbound call center environment - dual monitor set up with soft phone (headset & digital phone system) Consistent call volume across different queues 60-85 calls / day / agent Min performance expectation is 70 calls / day by month 3 Top performers take over 100 calls / day Also measured on rate of transfer - success rate of resolving call without having to transfer to clinic Average handle time - goal: under 4 min / call Schedule adherence - reliability, following schedule for call readiness - "on time" = phone ready! *Centralized call line for all Intermountain clinics* - scheduling patients - patients could call with symptoms and need notes sent to clinical teams - may transfer certain calls (not often) *Will work with Primary Care to start, and then be cross trained on different service lines based on performance* *Service lines include: * 1. primary care team - this is vast majority of calls and mostly elderly patients - a lot of apts are sick visits, wellness visits, regular scheduled visits - 3 main types of visits to schedule and will have a template guide for each scenario so they can effectively schedule per provider 2. specialty - cardiology, endo, physical medicine 3. oncology 4. women's health 5. pediatrics All scheduling is done in EPIC Phone system is Genesis CRM is Salesforce Use MS Office - Teams, Outlook Do not have to quote co pays or financials but will need to understand whether a provider is contracted with patient's insurance - will reference knowledge base to make sure they can correctly schedule *Training: * Will be trained on Primary Care service level Classroom setting first 2 weeks - learn company expectations + values, get trained on systems and how they schedule effectively, what each template means and how to find the resource in the knowledge base internally Will also get a lot of training for calls when patients call in with "symptom calls" - how to direct them to clinical / emergency care Mock calls in training session for role plays 2 weeks classroom + 1 week incubation Incubation will be taking live calls with trainers in the room Week 4 - do a side by side for 2 hours to "pass" testing with live shadow and then graduate training No time off for 1st 30 days allowed Will need to get approval for time away in advance Holidays - if holiday falls on normal scheduled day, you can expect to be scheduled to work. They are fully closed on NY Day, Christmas Day, 4th of July, Thanksgiving *Qualifications/Skills:* customer service, call center, healthcare, healthcare csr, patient services, member services, customer support, customer service oriented, clinic front desk, referrals coordinator, referrals, medical records, EOB, explanation of benefits, customer service skills, inbound call *Additional Skills & Qualifications* *Minimum Qualifications:* - HS diploma or GED - 1 year customer service experience involving interactions with customers in person and by phone - 6 months call center - must know how to get a call done - manage communication flow, navigate the call flow (handle time) *NICE to Have Skills (Preferred not required):* - healthcare industry experience - how a clinic works, types of calls they're servicing (call center experience is more valuable than patient facing healthcare experience) - EPIC knowledge and experience *Experience Level* Entry Level *Pay and Benefits* The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Las Vegas,NV. *Application Deadline* This position is anticipated to close on Aug 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |