Operations Director

The Salvation Army seeks an Operations Director to provide strategic leadership and oversight of the organization's daily operations, ensuring efficiency, effectiveness, and alignment with mission-driven objectives. This position is responsible for developing and implementing operational policies, optimizing processes, managing cross-functional teams, and supporting sustainable organizational growth.

This is a full-time Exempt Position located in Joplin, MO which serves Jasper and Newton Counties. The position will be compensated based on education and experience. A full job description will be provided at the time of interview.

The Director of Operations oversees both Programs and Services as well as Emergency Disaster Services, ensuring these vital areas are effectively managed and aligned with organizational priorities. This role collaborates closely with Corps Officers to translate vision into actionable plans that strengthen performance and expand community impact.

1. Operational Oversight & Administrative Leadership

• Provide operational and administrative oversight to Corps (and its programs), Family Store, outposts operations, Programs and Services, and Emergency Disaster Services (EDS)
• Supervise and evaluate the performance of key staff.
• Collaborating with the department leads to preparing financial documentation and budgets for grant applications; serve as the fiscal manager for grants received, ensuring compliance and proper expenditure tracking.
• Investigate and resolve audit findings and ensure strong internal controls.
• Review all contracts and submit to Divisional Headquarters (DHQ) for approval.
• Prepare and submit United Way proposals and reports in partnership with relevant teams.
• Coordinate large purchases and capital projects, including bid collection, multilevel approval processes, and project completion.
• Draft reports for and attend meetings of the Advisory Board, Advisory Board Committees, and Corps Council.
• Maintain income records and ensure timely reporting of all financial sources.
• Support fundraising efforts such as the Christmas Kettles Campaign as needed.
• Handle administrative tasks related to vehicle title transfers and other program needs.
• Establish and enforce internal policies and procedures in coordination with Corps Officers.

1. Financial Management

• Lead the development, monitoring, and reporting of annual budgets in collaboration with Corps Officers, department heads, and divisional finance staff.
• Prepare monthly financial reports, analyze variances, and advise on adjustments to ensure fiscal responsibility.
• Monitor accounts payable and receivable; ensure timely payment of invoices and adherence to budget allocations.
• Process all receipts and disbursements accurately, maintaining compliance with The Salvation Army's financial policies.
• Assist in maintaining an accurate chart of accounts and appropriate classification of income and expenses.
• Work with DHQ finance staff to reconcile accounts and address necessary adjustments.
• Monitor cash flow, using reserves as necessary, and communicating financial trends or risks to leadership.

1. Human Resources Oversight

• Manage all local human resource functions including recruitment, hiring, onboarding, and termination processes.
• Oversee employee training programs, including Safe from Harm (SFH) compliance, and support supervisors in applying consistent and lawful disciplinary actions.
• Ensure proper maintenance of personnel files and confidentiality in accordance with HR policies.
• Process payroll in partnership with Corps Officers; ensure compliance with all state, federal, and Salvation Army regulations.
• Manage employee benefits, paid time off records, workers compensation claims, and ensure timely submission and tracking of FLSA and insurance claims.
• Provide HR guidance and spiritual support to promote a healthy, Christ-centered workplace culture.

1. Property & Facility Management

• Oversee maintenance, repairs, construction, and vendor services for all facilities and equipment.
• Ensure compliance with safety regulations, fire codes, OSHA standards, health department guidelines, and licensing requirements.
• Coordinate regular inspections of all program sites with appropriate staff.
• Secure and submit bids for capital repairs or upgrades; track insurance claims related to property and vehicles.

1. Information Technology (IT) Administration

• With the assistance of DHQ IT, manage and maintain all technology systems, including computer networks, security and camera systems, telephone systems, and office equipment across all properties.
• With the assistance of DHQ IT set up new users, manage software and hardware installations, upgrades, and maintenance.
• Coordinate or conduct training for staff on IT systems and ensure appropriate usage.
• With the assistance of DHQ IT, recommend and requisition IT equipment as needed, in line with budget and organizational needs.
• Ensure secure and organized storage of electronic files on network/cloud drives.
• Maintain working knowledge of the Microsoft O365 environment, supporting collaborative and secure digital workflows.

Minimum Qualifications:

A bachelor's degree in business administration, nonprofit management, accounting, organizational leadership, or a related field is required; a master's degree (MBA, MPA, or similar) is preferred. Candidates must have 5-7 years of progressive experience in operations management, including oversight of finance, HR, facilities, and/or IT, with nonprofit or ministry experience strongly preferred. Proven leadership in supervising and developing diverse teams, implementing policies, and coordinating across departments is essential. Technical proficiency in Microsoft Office 365, accounting software (e.g., Shelby, Sage, QuickBooks), and donor or case management systems are required, along with working knowledge of IT systems and facility operations. Strong communication skills and the ability to engage professionally with staff, stakeholders, donors, and volunteers are necessary. Candidates must demonstrate financial competence in budgeting, analysis, audits, and grant oversight, as well as familiarity with HR laws, payroll systems, and benefit administration. Additional requirements include a valid driver's license, ability to travel locally, successful completion of background checks and Safe from Harm training, and flexibility to work occasional evenings and weekends.

Core Competencies

The Operations Director must demonstrate a deep commitment to the mission and ministry of The Salvation Army, consistently integrating faith and biblical values into leadership practices and decision-making. This role requires strategic and analytical thinking to support long-term planning, ministry growth, and operational excellence, with the ability to interpret complex data and make sound, ethical decisions. A strong foundation in nonprofit financial management is essential, including budgeting, forecasting, reporting, and ensuring compliance with internal controls and stewardship standards. The ideal candidate will lead with servant-leadership principles, inspiring and developing staff while fostering a culture of accountability, collaboration, and continuous improvement. Operational oversight includes managing systems, facilities, and projects to ensure efficiency and effectiveness across departments. The Director must also apply human resources best practices in hiring, training, compliance, payroll, and benefits administration, while promoting a respectful and professional work environment. Effective communication and collaboration with internal and external stakeholders are critical, along with maintaining the highest standards of integrity, confidentiality, and ethical conduct. Technical proficiency in accounting software, Microsoft Office 365, cloud-based storage, and organizational databases is required, along with the ability to implement and support technology solutions. Finally, the Director must remain adaptable and resilient in a dynamic environment, maintaining composure and a solution-focused mindset guided by faith and purpose.

Physical and Working Conditions

Must be able to perform the duties of the job. Position must be able to work in an office environment using a computer, answering phones, and operating office equipment. Must be able to work outdoors when needed in various weather conditions. Must be able to lift 25 pounds on a regular basis and up to 50 pounds on occasion. Position must be able to work with a wide variety of people ranging from clients with potential personal issues to community and business leaders.